Dispatcher CSR

AppleOne Employment Services; Long Beach (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

AppleOne Employment Services is seeking a disciplined Dispatcher CSR in Long Beach to serve as the primary contact for customers while coordinating service requests, scheduling appointments, and dispatching technicians or drivers efficiently.

The ideal candidate will have 1–2 years in dispatch or customer service, strong communication, multitasking, and familiarity with CRM and dispatch tools to maintain accurate records and deliver timely updates.

Qualifications

• High School Diploma or GED required.
• 1-2 years of dispatching, call center operations, or related customer service experience.
• Proficiency with Microsoft Office Suite, CRM software, dispatch systems, and data entry.
• Strong verbal and written communication and excellent customer service.
• Ability to multitask in a fast-paced environment and stay organized.
• Attention to detail and teamwork.

Responsibilities

• Handle incoming customer calls, emails, and service requests professionally and efficiently.
• Schedule, dispatch, and coordinate service technicians or drivers based on customer needs and staff availability.
• Maintain clear communication between customers, field personnel, and internal departments.
• Monitor job status and provide real-time updates regarding service appointments and completion timelines.
• Enter, update, and track customer information, work orders, and service requests within dispatch and CRM systems.
• Resolve customer inquiries, concerns, and complaints promptly while maintaining a positive customer experience.
• Coordinate scheduling changes, emergency requests, and service priorities as needed.
• Assist with administrative duties, including filing, reporting, documentation, and data entry.
• Ensure all interactions and dispatch records are documented accurately and timely.

Skills

Customer service

Multitasking

Communication

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office Suite

CRM software

Dispatch management systems

Job description

We are seeking a highly organized and customer-focused Dispatcher Customer Service Representative (CSR) to join our growing team. In this role, you will serve as the primary point of contact for customers while coordinating service requests, scheduling appointments, and dispatching technicians or drivers efficiently. The ideal candidate has excellent communication skills, strong multitasking abilities, and experience in a fast-paced customer service or dispatch environment.

Key Responsibilities:

• Handle incoming customer calls, emails, and service requests professionally and efficiently.
• Schedule, dispatch, and coordinate service technicians or drivers based on customer needs, urgency, and staff availability.
• Maintain clear communication between customers, field personnel, and internal departments.
• Monitor job status and provide real-time updates regarding service appointments and completion timelines.
• Enter, update, and accurately track customer information, work orders, and service requests within dispatch and CRM systems.
• Resolve customer inquiries, concerns, and complaints promptly while maintaining a positive customer experience.
• Coordinate scheduling changes, emergency requests, and service priorities as needed.
• Assist with administrative duties, including filing, reporting, documentation, and data entry.
• Ensure all customer interactions and dispatch records are documented accurately and in a timely manner.

Qualifications: Required:

• High School Diploma or GED.
• 1-2 years of experience in dispatching, call center operations, customer service, customer support, or a related role.
• Proficiency with Microsoft Office Suite, CRM software, dispatch management systems, and data entry.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.

Preferred:

• Experiencecoordinating field service technicians, drivers, or service teams.
• Knowledge of scheduling software, logistics coordination, or service management platforms.
• Ability to remain calm and professional during high-volume periods.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.