Dispatcher & Billing Specialist for Restoration

Metro Restoration Services Inc; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Job summary

Metro Restoration Services Inc in Louisville, KY is seeking a motivated Full-time Office Dispatcher/Billing Specialist. The role supports field dispatching, invoicing, and customer communications to keep operations running smoothly.

You will coordinate technicians, manage schedules, prepare invoices, and maintain billing records while delivering responsive service to clients and insurers in a fast-paced environment.

Qualifications

• Experience in dispatching, billing, or office administration; restoration/construction background a plus.
• Proficient with billing software and QuickBooks Online.
• Strong organizational and multitasking abilities in a busy office.
• Clear, professional written and verbal communication.
• Familiarity with insurance billing or restoration workflows preferred.
• High school diploma or equivalent; associate degree a bonus.

Responsibilities

• Coordinate and dispatch field technicians to job sites.
• Manage daily scheduling for crew utilization and customer satisfaction.
• Prepare, process, and track invoices for restoration jobs.
• Communicate with customers, insurers, and staff on job status.
• Maintain records of work orders and billing documents.
• Follow up on outstanding invoices and AR collections.
• Answer inbound calls and serve as point of contact for inquiries.

Skills

Billing software

QuickBooks Online

Organization

Communication

Multitasking

Education

High school diploma

Associate degree

Tools

Job management platforms

Job description

Metro Restoration Services Inc in Louisville, KY is seeking a motivated Full-time Office Dispatcher/Billing Specialist. The role supports field dispatching, invoicing, and customer communications to keep operations running smoothly.

You will coordinate technicians, manage schedules, prepare invoices, and maintain billing records while delivering responsive service to clients and insurers in a fast-paced environment.