Fulltime Office DispatcherBilling Specialist

Metro Restoration Services Inc; Louisville (KY); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

401(k) matching

Résumé du poste

Metro Restoration Services Inc in Louisville, KY is seeking a motivated Full-time Office Dispatcher/Billing Specialist. The role supports field dispatching, invoicing, and customer communications to keep operations running smoothly.

You will coordinate technicians, manage schedules, prepare invoices, and maintain billing records while delivering responsive service to clients and insurers in a fast-paced environment.

Qualifications

• Experience in dispatching, billing, or office administration; restoration/construction background a plus.
• Proficient with billing software and QuickBooks Online.
• Strong organizational and multitasking abilities in a busy office.
• Clear, professional written and verbal communication.
• Familiarity with insurance billing or restoration workflows preferred.
• High school diploma or equivalent; associate degree a bonus.

Responsabilités

• Coordinate and dispatch field technicians to job sites.
• Manage daily scheduling for crew utilization and customer satisfaction.
• Prepare, process, and track invoices for restoration jobs.
• Communicate with customers, insurers, and staff on job status.
• Maintain records of work orders and billing documents.
• Follow up on outstanding invoices and AR collections.
• Answer inbound calls and serve as point of contact for inquiries.

Connaissances

Billing software

QuickBooks Online

Organization

Communication

Multitasking

Formation

High school diploma

Associate degree

Outils

Job management platforms

Description du poste

Benefits

• Health insurance
• Paid time off
• 401(k) matching

About the Role

Metro Restoration Services Inc is looking for a motivated and detail-oriented Full-time Office Dispatcher/Billing Specialist to join our growing team in Louisville, KY. This dual-role position is perfect for someone who thrives in a fast-paced environment, loves staying organized, and takes pride in keeping operations running smoothly. If you're a strong communicator with a knack for numbers, we want to hear from you!

Responsibilities

• Coordinate and dispatch field technicians to job sites efficiently and in a timely manner
• Monitor and manage daily scheduling to ensure optimal crew utilization and customer satisfaction
• Prepare, process, and track invoices and billing statements for restoration jobs
• Communicate with customers, insurance adjusters, and field staff regarding job status and updates
• Maintain accurate records of work orders, job files, and billing documentation
• Follow up on outstanding invoices and assist with accounts receivable collections
• Answer inbound calls and serve as a point of contact for customer inquiries and service requests

Requirements

• Prior experience in dispatching, billing, or office administration — restoration or construction industry a plus
• Strong proficiency in billing software, QuickBooks Online, and/or job management platforms
• Excellent organizational skills with the ability to multitask and prioritize in a busy office setting
• Clear and professional communication skills, both written and verbal
• Familiarity with insurance billing or restoration industry workflows is highly preferred
• High school diploma or equivalent required; associate's degree or higher a bonus
• Reliable, detail-oriented, and a team player with a positive attitude

About Us

Metro Restoration Services Inc has been a trusted name in the Louisville, KY community, delivering top-quality restoration services to homeowners and businesses when they need it most. Our customers rely on us for fast, professional, and compassionate service during some of their most stressful moments. Our team is our greatest asset, and we're committed to fostering a supportive, team-first workplace where hard work is recognized and rewarded.