Dispatcher Assistant: Resource, Scheduling & Invoicing

The Hunton Group; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Hunton Services, a division of the Hunton Group, is seeking a Dispatcher Assistant to join our Houston area team. You will support the primary dispatcher with dispatching, invoicing, scheduling and administrative tasks to help meet business needs.

The role reports to the Area Service Manager and is located in the 77087 area. We value organized, proactive individuals who communicate professionally with customers and field staff in a fast-paced environment.

Qualifications

• Must be able to interpret field service work orders and determine appropriate action.
• Strong organizational, scheduling, and invoicing abilities.
• Excellent communication and customer service skills.

Responsibilities

• Correspond to customer inquiries and requests with clear service scope.
• Route warranty service requests for authorization as appropriate.
• Review service estimates to plan staffing, resources and start-ups.
• Process service claims including concessions, defects, warranties, POs.
• Coordinate and schedule all service work and ensure proper dispatch data.
• Ensure calls are properly entered in the dispatch software system.
• Maintain documentation for filing, accounts payable, cost moves and billing.
• Follow up with customers and field reps to resolve outstanding issues.

Skills

Organizational skills

Communication skills

Customer service

Interpret field service orders

Education

Associate's degree in technical or business related field

Job description

Hunton Services, a division of the Hunton Group, is seeking a Dispatcher Assistant to join our Houston area team. You will support the primary dispatcher with dispatching, invoicing, scheduling and administrative tasks to help meet business needs.

The role reports to the Area Service Manager and is located in the 77087 area. We value organized, proactive individuals who communicate professionally with customers and field staff in a fast-paced environment.