Dispatcher / Administrative Assistant

Express Employment Professionals - Cincinnati East; Covington (LA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Full Benefits

Job summary

Express Employment Professionals - Cincinnati East in Covington, LA is seeking a Dispatcher/Administrative Assistant. The role handles dispatching and administrative support on a Monday–Friday schedule, 7:00 AM to 4:00 PM, with full benefits.

Compelling for organized individuals who excel in fast-paced environments. The position focuses on coordinating between customers and field staff, scheduling service technicians, and maintaining accurate records.

Qualifications

• Excellent communication skills and strong multitasking abilities.
• Ability to remain composed in high-pressure situations.
• Proficiency with computers and administrative tasks.
• Dependable attendance and professional phone etiquette.

Responsibilities

• Receive and prioritize requests by phone, email, and dispatch software.
• Schedule and dispatch service technicians to jobs and locations.
• Monitor field personnel and routes to ensure timely service.
• Serve as the primary contact between customers and field staff.
• Provide general administrative support to office operations.
• Maintain records of calls, schedules, billing information, and documentation.

Skills

Excellent communication

Multitasking

Organizational skills

Computer skills

Problem solving

Phone etiquette

Teamwork

Job description

Dispatcher/Administrative Assistant

$17-$18/hour

Covington, LA
Monday-Friday | 7:00 AM - 4:00 PM
Full Benefits

A growing company in Covington is seeking a dependable and organized Dispatcher/Administrative Assistant to join their team. This role is ideal for someone who thrives in a fast-paced environment, can juggle multiple priorities, and stays calm under pressure. If you have strong communication skills and enjoy being the connection between customers and field staff, we want to hear from you.

Required Skills

• Excellent communication skills
• Strong multitasking abilities
• Ability to remain composed in high-pressure situations
• Exceptional organizational skills
• Proficiency with computers and administrative tasks

Key Responsibilities

• Receive and prioritize incoming requests by phone, email, and dispatch software
• Schedule and dispatch service technicians to appropriate jobs and locations
• Monitor field personnel and routes to ensure timely service and efficient operations
• Serve as the primary point of contact between customers and field staff
• Communicate important updates, instructions, and schedule changes
• Resolve scheduling conflicts, delays, and other operational challenges as they arise
• Maintain accurate records of calls, schedules, reports, billing information, and other administrative documentation
• Provide general administrative support to office operations

What We're Looking For

• Previous dispatching, customer service, or administrative experience preferred
• Strong attention to detail and problem-solving skills
• Ability to work independently and as part of a team
• Professional phone etiquette and customer-focused attitude
• Dependable attendance and a positive work ethic