Dispatcher - AC Shift

Northwest Missouri State University; Maryville (MO); On-site; USD 33,000 - 36,000; Full time

Job summary

Northwest Missouri State University in Maryville, Missouri, invites applications for a Dispatcher on the AC Shift within University Police Department. The role oversees emergency communications, coordinates police, fire, medical, and animal control, and supervises student employees.

Requirements include a high school diploma or equivalent and at least two years of customer service experience; computer literacy and multitasking ability are essential.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Two years of experience working in a customer service field.
• Skills: Computer literacy; human relations; organizational, ability to multi-task

Responsibilities

• Serves as a communication liaison between field staff, outside agencies, and communication centers.
• Receives and transmits routine and emergency telephone, pedestrian, and radio traffic.
• Dispatches and coordinates police, fire, medical, and animal control.
• Maintains and processes a variety of communications verbal, written, and electronic.
• Schedules and manages student employees.
• Performs general clerical duties including typing, filing, record keeping, budgeting, maintenance of files, and receive, screen, and transfer calls.

Skills

Computer literacy

Human relations

Organizational skills

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google products

Parking management software

Computer-aided dispatch software

Missouri Uniform Law Enforcement System

Recording software

Audio visual software

Emergency alert equipment

Job description

SALARY: $15.97

POSITION TITLE: Dispatcher - AC Shift

DEPARTMENT: University Police Department

JOB DESCRIPTION

EMPLOYMENT TERMS: Full-time, 12-month position

PRIMARY DUTY

The University Police Dispatcher primarily oversees emergency communication with offices and the campus community and supervises student employees while resolving matters for walk-in customers.

ESSENTIAL FUNCTIONS

• Serves as a communication liaison between field staff, outside agencies, and communication centers
• Prepares detailed comments from general instructions
• Receives and transmits routine and emergency telephone, pedestrian, and radio traffic
• Dispatches and coordinates police, fire, medical, and animal control
• Maintains and processes a variety of communications verbal, written, and electronic
• Handles multiple tasks and projects simultaneously
• Schedules and manages student employees
• Performs general clerical duties including typing, filing, record keeping, budgeting, maintenance of files, and receive, screen, and transfer calls
• Attends and successfully completes all trainings and certification processes
• Works independently
• Conducts student staff meetings
• Develops, facilitates, and leads training and continuing education
• Performs other duties as assigned

REQUIREMENTS

• Education: High School Diploma or equivalent
• Experience: Two years of experience working in a customer service field
• Skills: Computer literacy; human relations; organizational, ability to multi-task

WORKING CONDITIONS

• This is a 24-hour working environment with three shifts.
• Flexibility with the work schedule is required.
• This position will work indoors during inclement weather and may include nights, weekends, and holidays.
• Must reside within Nodaway County.

SUPERVISORY RESPONSIBILITIES

Student employees

EQUIPMENT/MATERIALS USED

• Microsoft Office products
• Google products
• parking management software
• computer-aided dispatch software
• Missouri Uniform Law Enforcement System
• recording software
• audio visual software
• computerized alarms and emergency alert equipment.

This position must purchase and maintain a cellular device and service that will be used for work functions.

This position must be responsible for plan choices, calling areas, service features, terminations clauses, and paying for all charges associated with the cellular device and service.

TYPICAL PHYSICAL DEMANDS

• Ability to lift 25lbs.
• Able to sit for extended periods of time.
• Ability to workdays, nights, evenings, weekends, and holidays.

COMMUNITY

Northwest Missouri State University located in Maryville, Missouri, a community of 12,000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri, 90 miles north of Kansas City, Missouri, and 110 miles southeast of Omaha, Nebraska. For more information visit the city's website at www.maryville.org.

UNIVERSITY

With an enrollment of more than 8,500 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus and through Northwest Online. Founded in 1905, Northwest boasts a high retention rate and a graduation rate in the 95th percentile among its peers. Additionally, results of the Ruffalo Noel Levitz Student Satisfaction Inventory show Northwest students are more satisfied than students at national peers, and 78 percent of Northwest students report they would repeat their university experience, compared to 75 percent of students surveyed nationally at their respective institutions. Furthermore, the University is a national model for student success and career placement with 93 percent of bachelor’s degree earners and 98 percent of master’s degree earners securing employment or continuing their education within six months of completing a degree at Northwest, according to the most recent data. Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers while maintaining competitive tuition rates and generous financial assistance to help minimize the financial barriers students may face when pursuing a college degree. Students have opportunities to build their résumés with experiences on campus in nearly every area of study, including the Horace Mann Laboratory School, National Public Radio affiliate KXCV, the R.T. Wright Farm, Mozingo Outdoor Education Recreation Area, a partnership with the National Geospatial-Intelligence Agency or Knacktive, a student-driven integrated digital marketing communications agency. In conjunction with its emergency and disaster management program, Northwest organizes and hosts Missouri Hope, an annual mass casualty training exercise that attracts first responders and emergency workers from throughout the nation and provides hands-on training in preparation for a natural disaster. The University's vibrant and diverse learning community also offers more than 150 student organizations, and textbooks and a laptop are included in tuition, saving students an estimated $6,900 over four years. Northwest offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program. For more information about Northwest and its performance, visit www.nwmissouri.edu/aboutus/facts/.

Northwest Office of Human Resources Administration Building 125 (First Floor) 660.562.1127 [e-mail]