Donor Experience Officer

Northwest Missouri State University; Maryville (MO); On-site; USD 43,000 - 52,000; Full time

Job summary

Northwest Missouri State University is seeking a Donor Experience Officer in Maryville, MO, to manage a large donor portfolio and drive the annual giving pipeline. The DXO uses personalized video, text, email, and phone outreach to engage alumni and donors, collaborating with advancement staff and campus leadership to align strategies with institutional priorities.

The role emphasizes data-driven donor stewardship, CRM tracking, and leadership of DXO interns, requiring a Bachelor’s degree and at

Qualifications

• Bachelor’s degree required.
• 1 year of fundraising, digital sales, public relations, alumni relations, or related relationship-management experience.
• Strong interpersonal, written and verbal communication skills; comfortable on camera; proficient with CRM databases and digital platforms.

Responsibilities

• Qualify, cultivate, and steward a digital portfolio of 800+ prospects and leadership donors.
• Leverage text, email, phone, and social channels to drive engagement.
• Identify and move annual donors through the donation pipeline toward major gifts when appropriate.
• Partner with the AVP to execute segments of the annual giving program.
• Track donor interactions in the CRM and analyze engagement data to improve campaigns.
• Recruit, train, and supervise DXO student interns; foster a metrics-driven outreach team.
• Provide excellent donor service and coordinate with events and campus partners.

Skills

Interpersonal skills

On-camera communication

CRM experience

Data-driven

Organization skills

Education

Bachelor’s degree

Tools

CRM software

Video messaging tools

Email marketing tools

Job description

SALARY: $47,633.00

POSITION TITLE: Donor Experience Officer

DEPARTMENT: University Advancement

JOB DESCRIPTION: EMPLOYMENT TERMS: Full time, 12 month PRIMARY DUTY: The Donor Experience Officer (DXO) builds and matures the leadership annual giving pipeline by managing a high-volume portfolio of prospects through the entire donor journey. Utilizing modern digital communication tools including personalized video, text, phone, and email campaigns. The DXO delivers targeted, authentic outreach to increase donor retention, acquisition, and pipeline growth. The DXO collaborates with advancement staff, university marketing, and campus leadership to align outreach strategies with institutional priorities.

ESSENTIAL FUNCTIONS

• Portfolio Management: Actively qualifies, cultivates, and stewardship-manages a digital portfolio of 800+ prospects and leadership annual donors.
• Omnichannel Digital Outreach: Leverages text, personalized video platforms, email, phone, and social media to execute high-volume, meaningful touches that build donor affinity.
• Pipeline Development: Serves as a primary prospect identifier; strategically moves annual donors through the donation pipeline and transitions qualified major gift prospects to development staff members.
• Annual Giving Partnership: Partners with the AVP to execute targeted segments of the annual appeal program, focusing on donor acquisition and upgrading average gift amounts.
• Data & CRM Excellence: Systematically tracks all donor interactions in the CRM; utilizes data and engagement analytics to refine outreach strategies and measure campaign effectiveness.
• Student Talent Management: Recruits, trains, and supervises DXO student interns, fostering a collaborative, metrics-driven student outreach environment.
• Donor Stewardship: In coordination with advancement staff, delivers exceptional, proactive customer service to alumni, donors, and stakeholders related to event outreach.
• Institutional Engagement: Performs other duties as assigned, including assisting with and attending key university advancement events.

REQUIREMENTS

• Education: Bachelor’s degree required.
• Experience: One (1) year of experience in fundraising, digital sales, public relations, alumni relations, or a related relationship-management field.
• Skills & Abilities: Superior interpersonal, written, and verbal communication skills, with comfort being "on camera" for personalized video outreach. Strong technological aptitude, including experience with CRM databases and digital communication platforms. Exceptional organizational and multi-project management skills; ability to work independently in a fast-paced, metrics-driven environment. High emotional intelligence and the ability to engage authentically with high-profile constituents, alumni, and campus partners.

WORKING CONDITIONS

This position requires participation in events on occasion outside of normal working hours

SUPERVISORY RESPONSIBILITIES

Requires leadership responsibilities, including supervising students

EQUIPMENT/MATERIALS USED

Knowledge and experience with database management software and audio/visual and computer technologies required

TYPICAL PHYSICAL DEMANDS

Able to carry and set-up audio/visual equipment and lift up to 20 pounds .

COMMUNITY

Northwest Missouri State University located in Maryville, Missouri, a community of 12,000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri, 90 miles north of Kansas City, Missouri, and 110 miles southeast of Omaha, Nebraska. For more information visit the city’s website at www.maryville.org.

UNIVERSITY

With an enrollment of more than 8,500 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus and through Northwest Online. Founded in 1905, Northwest boasts a high retention rate and a graduation rate in the 95th percentile among its peers. Additionally, results of the Ruffalo Noel Levitz Student Satisfaction Inventory show Northwest students are more satisfied than students at national peers, and 78 percent of Northwest students report they would repeat their university experience, compared to 75 percent of students surveyed nationally at their respective institutions. Furthermore, the University is a national model for student success and career placement with 93 percent of bachelor’s degree earners and 98 percent of master’s degree earners securing employment or continuing their education within six months of completing a degree at Northwest, according to the most recent data. Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers while maintaining competitive tuition rates and generous financial assistance to help minimize the financial barriers students may face when pursuing a college degree. Students have opportunities to build their résumés with experiences on campus in nearly every area of study, including the Horace Mann Laboratory School, National Public Radio affiliate KXCV, the R.T. Wright Farm, Mozingo Outdoor Education Recreation Area, a partnership with the National Geospatial-Intelligence Agency or Knacktive, a student-driven integrated digital marketing communications agency. In conjunction with its emergency and disaster management program, Northwest organizes and hosts Missouri Hope, an annual mass casualty training exercise that attracts first responders and emergency workers from throughout the nation and provides hands-on training in preparation for a natural disaster. The University’s vibrant and diverse learning community also offers more than 150 student organizations, and textbooks and a laptop are included in tuition, saving students an estimated $6,900 over four years. Northwest offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program. For more information about Northwest and its performance, visit www.nwmissouri.edu/aboutus/facts.

Northwest Office of Human Resources Administration Building 125 (First Floor) 660.562.1127 [e-mail]