Dispatcher

CMT Engineering Laboratories; West Valley City (UT); On-site; USD 34,000 - 41,000; Full time

Job summary

CMT Technical Services is seeking a highly organized Dispatcher in West Valley City, UT to coordinate field operations, drivers, and service teams. The role focuses on scheduling, real-time updates, and resource allocation to keep projects on track.

The ideal candidate will have dispatching or logistics experience, strong communication skills, and the ability to handle high-pressure situations while maintaining excellent service and safety standards.

Qualifications

• High school diploma or equivalent.
• Experience in dispatching, logistics, transportation, emergency services, or customer service.
• Strong communication and multitasking abilities.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Proficiency with dispatch software, GPS systems, or scheduling tools.
• Strong organizational and problem-solving skills.
• Ability to work flexible hours as needed.

Responsibilities

• Coordinate and schedule drivers, technicians, and service teams based on workload, location, and project priorities.
• Communicate real-time updates with field staff, customers, and internal teams.
• Respond to delays, emergencies, and schedule changes by reallocating resources effectively.
• Maintain accurate records of calls, assignments, service times, and job details.
• Utilize dispatch software and GPS systems to track vehicles and manage workflow.
• Provide excellent customer service by handling inquiries, resolving issues, and confirming appointments.
• Collaborate with operations and project managers to improve efficiency and reduce downtime.
• Ensure compliance with company policies, safety standards, and applicable regulations.

Skills

Dispatching experience

Logistics

Customer service

Strong communication

Multitasking

Decision making under pressure

Flexibility

Education

High school diploma

Tools

Dispatch software

GPS systems

Scheduling tools

Job description

Build Your Future With CMT

At CMT Technical Services (CMT), we're building more than just infrastructure-we're building communities, careers, and a culture rooted in integrity, collaboration, and technical excellence. As a trusted leader in materials testing, inspection, and engineering services, we help ensure the safety and strength of everything from highways and bridges to commercial buildings and energy projects. With a dynamic team of professionals across multiple regions, CMT empowers individuals to grow, innovate, and make a tangible impact on the world around them. Join us-and be part of something built to last.

Coordinate the flow of field operations as a Dispatcher

CMT Technical Services is seeking a highly organized and responsive Dispatcher to support daily service and field operations. This role is responsible for coordinating personnel, vehicles, and resources to ensure efficient scheduling and execution of projects. The ideal candidate thrives in a fast-paced environment, communicates clearly under pressure, and can make quick, informed decisions to keep operations running smoothly.

Compensation:$25-30/hour depending on experience
Location: West Valley City, UT
FLSA Exemption: Non-Exempt
Schedule: Hours may vary; flexibility required, including evenings or weekends as needed

What you'll be doing:

• Coordinate and schedule drivers, technicians, and service teams based on workload, location, and project priorities
• Communicate real-time updates with field staff, customers, and internal teams
• Respond to delays, emergencies, and schedule changes by reallocating resources effectively
• Maintain accurate records of calls, assignments, service times, and job details
• Utilize dispatch software and GPS systems to track vehicles and manage workflow
• Provide excellent customer service by handling inquiries, resolving issues, and confirming appointments
• Collaborate with operations and project managers to improve efficiency and reduce downtime
• Ensure compliance with company policies, safety standards, and applicable regulations

What you have:

• High school diploma or equivalent
• Experience in dispatching, logistics, transportation, emergency services, or customer service
• Strong communication and multitasking abilities
• Ability to remain calm and make sound decisions in high-pressure situations
• Proficiency with dispatch software, GPS systems, or scheduling tools
• Strong organizational and problem-solving skills
• Ability to work flexible hours as needed

What will make you stand out:

• Knowledge of local geography or service areas
• Experience with fleet management systems
• Familiarity with DOT or industry-specific regulations

Preferred Certification(s):

• Relevant certifications in logistics, transportation, or dispatching (if applicable)

CMT Technical Services is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws. We are committed to maintaining a professional workplace where individuals are treated with respect and fairness.