Dispatcher

PARR; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Dispatcher to ensure seamless delivery operations and exceptional customer service. This role requires efficient scheduling, effective communication with sales and yard teams, and a commitment to maintaining high standards of service. The ideal candidate will thrive in a dynamic environment, balancing multiple responsibilities while ensuring timely deliveries. Join a company that values teamwork and offers growth opportunities, where your contributions directly impact the success of the organization. With a strong focus on employee development and a supportive culture, this position is perfect for those looking to advance their careers in the building supply industry.

Benefits

2 weeks vacation on day 1

Employee paid sick days

7 holidays

Health insurance options

Dental and Vision coverage

Flexible Spending Account

401(k) with company match

Tuition reimbursement

Annual profit sharing

$1,000 referral bonus

Qualifications

• 1 year dispatching experience required.
• Ability to operate a personal computer and smartphone.
• Knowledge of home and commercial construction principles.

Responsibilities

• Schedule deliveries and credit returns efficiently.
• Communicate with sales and yard personnel.
• Assist drivers with route challenges.

Skills

English proficiency

Dispatching knowledge

Fleet management principles

Map reading

Computer skills

Microsoft Office Suite

Forklift operation

Education

High School Diploma

OSHA Forklift Certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

DDMS software

Job description

PARR is the single and total source for home building supplies, solutions, and service for professional home builders of large and mid-sized communities and single custom homes, and for motivated homeowners working on home improvement projects. Our customers and community members know they can rely on us to be the total source of home building supplies and solutions with legendary customer service and quality products.

Job title: Dispatcher

Pay: Starting at $22 - $26 an hour, depending on experience.

Schedule: Monday-Friday 8am to 5pm

Location: Spokane, Washington

The dispatcher is responsible for scheduling deliveries and credit returns efficiently. This position works with sales, yard personnel, and customers to make this happen. Examples include communicating with sales about their delivery needs, providing yard personnel with delivery invoices, and assisting drivers with challenges that appear on their routes. The dispatcher's efforts to coordinate between sales and yard personnel helps support our mission of Legendary Service through Teamwork.

Qualifications

• Ability to speak, write, and read English required


• OSHA Certified Forklift License


• 1 year dispatching experience


• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job


• Must be able to type 30+ WPM


• Proficiency in Microsoft Word, Excel and Outlook


• Class C driver's license or reliable alternative transportation required


• Knowledge of dispatching and fleet management principles, practices and protocols


• Knowledge of dimension lumber and panel products and other building materials


• Knowledge of home and commercial construction principles, practices and protocols


• Ability to read and interpret maps

Duties and Responsibilities

• Efficiently schedule delivery orders and credit returns


• Comes to work professionally groomed and attired


• Maintains yard cleanliness and holds team accountable for such behavior


• Introduces himself/herself to customers and/or vendors when the opportunity arises


• Ensures that credit returns are picked up in a timely manner


• Schedules backorders to make sure they are handled as a top priority


• Conducts regular ride-a-longs with drivers and job shadowing in yard


• Acknowledges team member's great work


• Proactively seeking to improve damage and cull figures


• Holds team accountable for assets for proper usage, lost, and cleanliness


• Seeks out tasks or training opportunities that may help in career advancement


• Reviews productivity reports and identifies opportunities for improvement


• Completes required Blue-Volt training in a timely manner


• Remain current on changing Federal and State laws in regards to interstate commerce and the operation of commercial motor vehicles


• Efficiently schedules delivery orders and returns in DDMS


• Understands weight, height, and length limits for DOT compliance


• Uses resources to seek information, partners with others in the company to solve problems


• Opens and closes yard as needed


• Assists drivers with job site and road challenges


• Schedules loads in an effort to maximize OTIF


• Assists with yearly inventory


• Effectively manages Outlook and personal notebook


• Holds people accountable for maintaining schedule


• Communicates when overlength and overweight permits are needed


• Ensures all paperwork, licensing, permits insurance certificate and truck books are orderly and kept up to date


• Works to improve truck turn time in the yard, can point to improvements team has made


• Effectively knows how to manage truck journey value


• Understands how efficiently order blocks, hangers and other supplies we use


• Facilitates group discussions with key members for best practices


• Seeks out product transactions and order history


• Uses interyard transfer system


• Prepares and submits monthly fuel and mileage reports


• Involved in management team's efforts to reduce turnover


• Assists Fleet Manager in maintaining a safe, efficient and well-kept fleet


• Assists Driver Trainer in maintaining a safe, efficient well-trained staff of drivers


• Completes falcon order entry as needed


• Wears high visibility/proper uniform


• Reviews daily equipment inspections weekly (Trucks, brakes, cranes trailers)


• Maintains a comfortable and safe working environment for all employees


• Proactively addresses safety issues


• Proactively brings safety issues to the attention of proper department


• Follows all company safety protocols


• Arrives on time and prepared to work


• Adheres to company policies


• Seeks and prioritizes cross training


• Flexibility to work for extended hours as needed


• Promotes Face Value Award program


• Assists other team members with their work when appropriate


• Helps set goals and meets company deadlines for the team


• Contributes ideas to make things better, and accepts ideas from any source


• Encourages and ensures team is always ready to help cover other yards

This position works in an office with a computer in a lumberyard/warehouse environment.

Physical Requirements

• Ability to sit and/or stand for extended periods of time


• Ability to work indoors in a normal office environment for an entire day


• Must be able to grasp, talk, hear, and operate a computer and keyboard


• Must be able to lift/push/pull up to 50 pounds and carry objects 50 feet


• Must be able to work outdoors in all weather conditions


• Must be able to drive a vehicle when necessary


• Both local and overnight travel may be required

We know that without great people, we can't be a great company. Voted as one of the "Top Places to Work" by the Oregonian for the 3rd year in a row, we offer industry-leading benefits:

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off


• Employee paid sick days


• 7 holidays


• 2 medical plan options, one with a high deductible that offers an HSA and our standard plan with a very low $1,000 deductible


• Dental, Vision, EAP (Employee Assistance Program)


• Massage, Chiropractic and Acupuncture coverage


• FSA (Flexible Spending Account) and Childcare pretax spending programs


• HSA (Health Savings Account)


• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year


• In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval


• Tuition reimbursement (up to $2,500/year)


• Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)


• $1,000 referral bonus

PARR Promotes!

We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is a LOT of opportunity - PARR is growing fast!

We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.

Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.