Dispatcher Service Support Specialist

PT Holdings LLC; City of Troy (IL, NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Dispatcher Service Support Specialist, where your skills in communication and organization will shine. This role is essential to our operations, ensuring seamless logistics and customer service. You'll be responsible for maintaining communication with technicians, creating work orders, and providing clerical support in a collaborative environment. With a focus on safety and efficiency, this position offers the chance to make a significant impact in a company that values integrity and innovation. If you're ready to embrace new challenges and grow your career, this opportunity is for you!

Qualifications

• Experience in dispatching or operations in a fast-paced environment.
• Strong customer service and communication skills.

Responsibilities

• Maintain communication with technicians using dispatching software.
• Create work orders and manage billing notes.

Skills

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Dispatching Software

Microsoft Excel

Education

High School Diploma

Two Years in Related Field

Tools

Dispatching Software

Microsoft Office

Job description

Description

Position at Total Mechanical Service

Dispatcher Service Support Specialist

Position Summary:

Are you ready to be an integral part of our team? We're seeking a Dispatcher Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Open Office and a team-oriented environment:
Hours are M-F 8:00 am-4:30 pm with "On call rotation required every 5-7 weeks for evening and weekend hours at home"
Starting pay: $20-24/hour based on experience

Essential Functions:

Logistics Pro: Maintain open and thorough communication with technicians on their routes using dispatching software.

Task Maestro: Create work orders, maintain billing notes, and input data into our ERP.

Office Maven: Handle clerical duties like scanning, phones, and managing daily mail.

Customer Champion: Welcome and guide customers on repair follow-up.

Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.

Safety Advocate: Prioritize safety and follow our accident prevention procedures.

Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities of the Position:

Team Player: This is a non-supervisory role, reporting to the Branch Manager.

Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications:

Experience Insight: Preferred two years of education and/or experience in a related field, such as dispatcher or operations, especially in a fast-paced environment.

Exceptional Communicator: Strong customer service, communication, and problem-solving skills.

Clean Slate: Successful completion of a pre-employment drug screen and criminal background check. Must be 18 years or older.

Self-Motivated and Organized: Excel at working independently with minimal supervision.

Tech-Savvy: Proficient in operating computers and office equipment, with a comprehensive understanding of Microsoft Excel.

Physical Demands:

Office Oasis: Primarily, work in a typical office environment.

Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.

Balanced Posture: A mix of sitting, walking, and standing throughout your day.

Ready to unlock your potential as a Dispatcher Service Support Specialist? Join our team, where your dedication and skills make all the difference.

About TMS:

Total Mechanical Service excels in commercial cooking, refrigeration, HVAC, ware-washing, beverage, and ice machine repair and maintenance. Since 2006, we've served Central and Southern Illinois, Indiana, and Missouri with integrity and excellence.

Located in Troy, Illinois, we offer quick, cost-effective service with factory-trained, CFESA-certified technicians. We provide 24/7 support with a live answering service and well-stocked trucks for fast repairs.

Join our team and be part of a company driven by Safety, Integrity, Courage, Innovation, and Passion!

Commercial Equipment Repair | Total Mechanical Service | Troy, IL, USA

Total Mechanical Service is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Total Mechanical Service is a division of Unlimited Service Group, "All Unique, All United."