Experienced Dispatcher

Creative Multicare, Inc.; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

On-the-job paid training

Health, dental, and vision insurance

401(k) matching with immediate vesting

Supplemental insurance packages

Job summary

Creative MultiCare in Jacksonville, FL is seeking an Experienced Dispatcher to coordinate daily service calls and supervise a core team of technicians.

The role emphasizes clear customer communication, efficient scheduling, and data accuracy; you will handle high call volumes and help maintain service quality.

Qualifications

• Must have at least 3 years of dispatching experience
• Preferably in dispatching service technicians
• Experience coordinating field technicians and customer communication is a plus

Responsibilities

• Dispatch a core group of technicians and manage a daily service schedule in an efficient and timely manner
• Communicate with and update customers based on the daily service schedule
• Handle customer inquiries with professionalism
• Manage a large amount of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research issues as they arise, and provide solutions and/or alternatives
• Provide information about our services
• Build sustainable relationships with both customers and technicians
• Develop and maintain a knowledge base of products, services, and technician skillsets to utilize when making decisions based on specific customer request/needs
• Meeting personal/team qualitative and quantitative targets

Skills

Dispatching

Communication

Organization

Multitasking

Attention to detail

English fluency

Job description

Creative MultiCare is looking to hire a full-time Experienced Dispatcher in INSERT.

Must have at least 3 years of dispatchingexperience, preferably in dispatching service technicians.

Creative MultiCare, LLC has the best group of service technicians, management personnel, and office staff in the industry. We combine cutting edge technology with a dedication to training and quality to produce the best results.

The Dispatcher iscrucial in ensuring the smooth operation of our dispatch processes.

Job Description:

• Dispatch a core group of technicians and manage a daily service schedule in an efficient and timely manner
• Communicate with and update customers based on the daily service schedule
• Handle customer inquiries with professionalism
• Manage a large amount of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research issues as they arise, and provide solutions and/or alternatives
• Provide information about our services
• Build sustainable relationships with both customers and technicians
• Develop and maintain a knowledge base of products, services, and technician skillsets to utilize when making decisions based on specific customer request/needs
• Meeting personal/team qualitative and quantitative targets

Our Benefits Include:

• Weekly pay
• Paid time off
• On-the-job paid training
• Health, dental, and vision insurance
• 401(k) matching with immediate vesting
• Supplemental insurance packages

Job Requirements:

• Must have prior dispatching experience
• Excellent written and verbal communication skills
• Positive and professional demeanor with great interpersonal skills
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Attention to detail and a commitment to maintaining accurate records
• Must be able to read, write, understand, and speak English
• Bilingual is a plus, but not required
• Must pass pre-employment background check and motor vehicle report