Dispatcher

Glass Doctor of Crown Point; Valparaiso (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Dispatcher at a well-established glass service provider. In this pivotal role, you'll be the operational hub, coordinating between installers, technicians, and customers to ensure smooth workflows. Your excellent communication and organizational skills will shine as you manage daily operations and contribute to a culture of respect and customer focus. This role offers a chance to work in a fast-paced environment where your contributions directly impact customer satisfaction. If you're detail-oriented and thrive under pressure, this opportunity is perfect for you.

Benefits

401(k) matching

Bonus based on performance

Competitive salary

Free uniforms

Paid time off

Training & development

Qualifications

• High school diploma required; experience in glass industry is a plus.
• Strong communication, organizational, and time management skills are essential.

Responsibilities

• Schedule manpower assignments and oversee Emergency Service program.
• Maintain equipment logs and ensure timely completion of reports.
• Sell flat glass services and perform other duties as needed.

Skills

Excellent communication skills

Good organizational skills

Time management skills

Detail-oriented

Logical thinking

Education

High school graduate or equivalent

Tools

Tablet-based technology

Word processing software

Business software

Spreadsheet applications

Job description

Benefits:

1. 401(k) matching
2. Bonus based on performance
3. Competitive salary
4. Free uniforms
5. Paid time off
6. Training & development

We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.

Position Overview:

As a Dispatcher, you are a key member of the team and act as the operation hub. You work closely with installers, specialist technicians, ISRS, and customers to ensure a smooth workflow and successful operation. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You lead by example, have excellent communication and interpersonal skills, and think in a logical and progressive manner. Confident and detail-oriented, you are accustomed to working in fast-paced environments and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

1. Schedule manpower assignments and ensure Emergency Service program is executed.
2. Maintain a log of company equipment and tools, including periodic physical inventories and inspections.
3. Ensure that invoices, route sheets, time cards, daily and weekly reports are completed and turned in by all team members timely and accurately.
4. Offer recommendations on hiring and termination of Flat Glass Technicians.
5. Execute Service With Advanced Training (SWAT).
6. Sell flat glass services to customers, when necessary.
7. Perform other duties as needed which may include cross-training in related positions.

Job Requirements:

1. High school graduate or equivalent.
2. Prior experience in the auto and/or flat glass industry is a plus.
3. Computer literate, with working knowledge of word processing, business software, and spreadsheet applications.
4. Proficiency to navigate tablet-based technology.
5. Excellent communication skills.
6. Good organizational and time management skills.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!