Dispatcher

Continental Secret Service Bureau, Inc.; Toledo (OH); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Zusammenfassung

Continental Secret Service Bureau, Inc. based in Toledo, OH, is seeking Dispatchers/Security Officers.

Responsibilities include logging check-ins, hourly site checks for accountability and safety, and ensuring coverage across multiple sites. The role requires you to use Trak Tik Software, coordinate shifts with the Scheduling Manager, and maintain professional conduct while protecting client and staff information.

Qualifikationen

• High School or GED
• Must have a Driver's License with a clean driving background
• Must be able to pass a Criminal Background & Drug Test
• Must have at least 1 year of Security experience
• Must have good Customer Service experience
• ALL 3 shifts are available

Aufgaben

• Log all check-ins and hourly site checks for accountability and safety.
• Log daily activities using the Trak Tik Software program.
• Ensure sites are covered and schedule shifts based on officer experience.
• Collaborate closely with Scheduling Manager & Operations Coordinator on scheduling issues.
• Assist in filling open shifts, relay information, answer officer calls, and monitor CCTV.
• Maintain a uniformed professional appearance and interact with clients daily.
• Safeguard all Company, Client, and Staff information.

Kenntnisse

Communication skills

Customer service

Security experience

Dispatcher experience

Phone skills

Ausbildung

High School Diploma or GED

Tools

Trak Tik Software

CCTV monitoring

Jobbeschreibung

Continental Secret Service Bureau is a family owned business, and current owners are 3rd generation. Continental is a full-service contract security company and has been in business since 1919, protecting our client's businesses and property. Continental's corporate offices are located in Toledo, OH. Continental also operates in all of Ohio, Indiana, Kentucky, Michigan, and West Virginia.

Dispatchers/Security Officers will report to the Scheduling Manager and will take daily direction on those tasks directed to them.

This would include:

• Will log all check-ins, hourly checks for accountability and safety of the Officers at the sites.
• Cold starts checklist will be utilized as they check in.
• Will log all daily activities pertinent to the events of the shift utilizing the Trak Tik Software program.
• Will ensure that all sites are covered and will make scheduling arrangements necessary to fill shifts, making sure that each officer is assigned based on their experience for each site.
• It is a must that all Dispatchers/Security Officers work closely with the Scheduling Manager & Operations Coordinator on all scheduling issues.
• Must have great phone, verbal, and written communication skills.
• Will assist the Scheduling Manager as needed, filling open shifts, passing on information, answering Officers calls, monitoring CCTV.
• This is a uniformed position that must be professional at all times, setting the example for our other Officers and interacting with Client's on a daily basis.
• You will safeguard all Company, Client, and Staff information.
• REQUIEMENTS:
• Must have a Driver's License with a clean driving background.
• Must be able to pass a Criminal Background & Drug Test
• Must have at least 1 year of Security experience
• Must have good Customer Service experience
• Must have a H.S Diploma or GED
• Previous Dispatching Experience
• ALL 3 shifts are available

Education Requirements (All)

High School or GED

Certification Requirements (All)

DRIVERS LICENSE

Additional Information / Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays

This job reports to the Kimberly Mero

This is a Full-Time position1st Shift, 2nd Shift, 3rd Shift, Weekends.

Relocation is not provided and travel is not required