Dispatcher

Alliance Detective & Security Service Inc; Everett (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(K) Retirement Plan

Paid Time Off (PTO)

Potential for Upward Mobility

On-the-Job Training

Uniforms

Job summary

Alliance Detective & Security Service, Inc. seeks friendly, professional dispatchers with customer service and security experience to join our secure operations center. Dispatchers monitor CCTV, answer phone and radio calls, and manage assets and resources during shifts.

We require English proficiency, the ability to multi-task, and strict attention to detail. Work includes weekends/holidays; part-time and full-time opportunities and CORI/SORI background screening.

Qualifications

• High School diploma or equivalent.
• 19+ years of age.
• Valid Driver's License and personally owned vehicle.
• 1 year of security experience.
• Capable of following complex instructions.
• Knowledge of security operations and procedures.
• Proven prior dispatch experience.
• Central Station experience (monitor phones, radios, alarms, and CCTV).
• Experience with Computer Aided Dispatch (CAD) system.
• Flexible work availability.
• Command presence.
• Excellent written and verbal communication skills.
• Personal cell phone.
• Personal e-mail (to accept and confirm shift assignments).
• Willingness to participate in screening, including drug screen and background investigation.
• Ability to pass a CORI/SORI check.

Responsibilities

• Maintain a fully accurate dispatch log during your shift.
• Report writing.
• Computer skills (word, excel, scan/fax).
• Conflict management/resolution.
• Phone and radio protocols.

Skills

Customer service

Security experience

Attention to detail

Multi-tasking

English proficiency

Verbal communication

Written communication

Education

High School diploma

Tools

CAD system

Job description

Alliance Detective & Security Service, Inc, seeks to hire dispatchers who are friendly, professional, have customer service and security experience.

Dispatchers work in a secure operations center where they monitor CCTV cameras, answer phone and radio calls, manage and direct assets and resources during shift. Requires strict attention to detail, ability to multi-task, read, write and communicate in English.

Work shifts: Part-time and full-time opportunities. We are looking for candidates that have flexibility with second and third shifts. Must be able to work weekends and holidays. Must be available 2 shifts per week and at least one weekend day per week.

MINIMUM REQUIREMENTS:

• High School diploma or equivalent
• 19+ years of age
• Valid Drivers' License and Personally Owned Vehicle
• 1 year of security experience
• Capable of following complex instructions
• Knowledge of security operations and procedures
• Proven prior dispatch experience
• Prior Central Station experience (monitor phones, radios, alarms, and CCTV)
• Experience with Computer Aided Dispatch (CAD) system
• Flexible work availability
• Command presence
• Excellent written and verbal communication skills
• Personal cell phone
• Personal e-mail (to accept and confirm shift assignments)
• Willingness to participate in the company's screening process, including drug screen and background investigation
• Ability to pass a CORI/SORI check

ESSENTIAL JOB TASKS:

• Maintain a fully accurate dispatch log during your shift
• Report Writing
• Computer skills (word, excel, scan/fax)
• Conflict management/resolution
• Phone and radio protocols

BENEFITS:

• Medical
• Dental
• Vision
• Life Insurance
• 401(K) Retirement Plan
• Paid Time Off (PTO)
• Potential for Upward Mobility
• On-the-Job Training
• Uniforms

Alliance Security is an Equal Opportunity Employer. All qualified applicants will be given consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.