Dispatcher

Blue Cardinal Home Services Group; Thatcher (AZ); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off and sick time

Paid training

Job summary

Advanced Air in Thatcher, AZ is seeking a dispatcher to run a busy board, keep techs moving, and grow revenue. The right candidate is sharp, competitive, and great on the phone. You will coordinate with technicians, CSRs, and management to keep the day running smoothly.

Responsibilities include scheduling, lead follow-up, and guiding customers through repairs and maintenance plans. If you’re detail-oriented, dependable, and a strong communicator, this role offers a dynamic work environment at a

Qualifications

• 2+ years in dispatch, scheduling, inside sales or customer service.
• Home services experience (HVAC, plumbing, electrical) preferred.
• Sales or estimate-conversion experience is a plus.
• Calm, multitasking team player with good phone skills.

Responsibilities

• Schedule and dispatch HVAC service and install techs to keep routes efficient.
• Follow up on technician leads and convert estimates to sold jobs.
• Assist customers in choosing repairs, replacements, and maintenance plans.
• Re-route the board in real time for emergencies or delays.
• Provide customers with confirmations, ETAs, and status updates.
• Coordinate job details with field techs and schedule changes.
• Maintain accurate work orders, notes, and statuses in field software.
• Fill maintenance and service schedules to keep techs productive.
• Collaborate with CSRs, warehouse, and management to run the day smoothly.

Skills

Dispatcher experience

Lead follow-up

Phone communication

Written communication

ServiceTitan familiarity

Job description

Description

Dispatcher

Advanced Air – Thatcher, AZ
Pay: $24–$30/hour, depending on experience

Overview

We’re looking for a dispatcher who can run a busy board and also win business for the company. Our dispatcher is at the center of the operation, keeping techs moving, customers informed and revenue growing. While other shops slow down for the season, we’re still busy and hiring. If you’re sharp, competitive and good with people on the phone, this role is for you.

Responsibilities

• Schedule and dispatch HVAC service and install technicians to keep routes efficient and calls on time
• Follow up on technician-generated leads and turn open estimates into sold jobs
• Help customers decide on repairs, replacements and maintenance plans
• Re-route the board in real time when emergencies, cancellations or delays come up
• Keep customers updated with confirmations, ETAs and status updates
• Coordinate with technicians in the field on job details, parts and schedule changes
• Keep work orders, notes and job status accurate in our field service software
• Fill the maintenance and service schedule to keep techs productive and revenue flowing
• Work closely with CSRs, the warehouse and management to keep the day running smoothly

Requirements

Qualifications

• 2+ year of experience in dispatch, scheduling, inside sales or customer service; home services experience (HVAC, plumbing, electrical) is strongly preferred
• Proven ability to follow up on leads and close; sales or estimate-conversion experience is a big plus
• Strong multitasker who stays calm on a busy board
• Clear, confident phone and written communication
• Comfortable with computers; experience with ServiceTitan or similar field service software is a plus
• Knowledge of the local area is a plus
• Dependable, detail-oriented and team-first

Why Join Us

• Competitive hourly pay of $24–$30/hr
• Medical, dental and vision insurance
• 401(k) with company match
• Paid time off and sick time
• Paid training