Dispatcher

Benjamin Franklin Plumbing, LLC; Temple (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Benjamin Franklin Plumbing, LLC is looking for a Dispatch Coordinator in Temple, Texas. The role involves managing service call dispatches efficiently while ensuring client satisfaction. You will work closely with field personnel and coordinate scheduling for optimal efficiency.

The ideal candidate must have a high school diploma and good computer skills, along with prior customer service experience preferred. This position offers a dynamic work environment with opportunities for advancement.

Qualifications

• Demonstrated ability in customer service preferred.
• Basic computer literacy required.

Responsibilities

• Manage the dispatch board for field personnel.
• Compress call scheduling to maximize productivity.
• Notify clients if Plumber will be late.
• Reschedule appointments as necessary.
• Communicate with Purchasing and Warehouse Coordinator for part deliveries.
• Ensure timely arrival of Plumbers at appointments.
• Debrief with Plumbers to address client satisfaction issues.

Skills

Good computer software skills

Customer service experience

Education

High school diploma or equivalent

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

Job Summary

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Job Duties

• Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
• Makes every effort to compress call scheduling to effectively maximize productivity and revenue
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
• Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Plumber is sent to the “Right” appointment
• Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
• Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
• Enters equipment type and age information for systems into SuccessWare

Minimum Requirements

• High school diploma or equivalent required
• Must have good computer software skills
• Prior customer service experience preferred

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.