Client Care Representative

ComForCare; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

Benjamin Franklin Plumbing is seeking a courteous call-center and dispatch support representative to handle incoming and outbound client calls, assist with scheduling service and maintenance, and help grow the company’s online presence in the Louisville area.

The role emphasizes strong communication, professional demeanor, timely responses, and collaboration with leadership on marketing campaigns and service promotions.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and telephone communication skills.
• Good computer software skills.
• Familiarity with social media platforms.
• Prior customer service experience preferred.

Responsibilities

• Answer incoming client calls and make outbound calls to customers.
• Provide courteous, professional communication on every contact.
• Ensure calls are answered promptly using approved greeting/script.
• Notify clients if a plumber cannot arrive within the scheduled window.
• Respond to comments, messages, and reviews promptly and professionally.
• Collaborate with leadership to support marketing campaigns and promotions.

Skills

Verbal communication

Telephone communication

Computer skills

Social media

Customer service

Education

High school diploma or equivalent

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls as well as outbound calls to potential customers. Assists with the supervision and dispatching of all scheduled service and maintenance calls. In addition, help to grow our online presence and connect with our local community.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Making outbound calls to potential customers in need of service
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Respond to comments, messages, and reviews in a timely, professional manner
• Collaborate with leadership to support marketing campaigns and service promotions

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Grasp of different social media platforms
• Prior customer service experience preferred

Join our team and help us deliver exceptional service to our valued customers!