Dispatcher

First Student; Springfield (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Dispatcher in Springfield, MA, to coordinate bus routes and support drivers in a fast-paced environment. This role is vital in ensuring safe and timely transportation for students, making it perfect for organized individuals who thrive under pressure. Join a supportive team that values safety and community, and enjoy competitive pay and opportunities for career growth. If you are passionate about making a difference and love problem-solving, this could be the ideal opportunity for you.

Benefits

Career Growth Opportunities

Friendly and Supportive Environment

Meaningful Work

Excellent Training and Benefits

Qualifications

• 3-5 years of relevant experience in dispatching.
• Strong communication and customer service skills are essential.

Responsibilities

• Oversee daily bus routes and scheduling.
• Manage radio and phone communication effectively.
• Serve as the main point of contact for school district partners.

Skills

Communication Skills

Customer Service Skills

Problem Solving

Computer Proficiency

Ability to Stay Calm Under Pressure

Education

High School Diploma or Equivalent

Tools

Dispatch Equipment and Systems

Job description

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First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Dispatcher – Springfield, MA

Location: 600 Berkshire Ave, Springfield, MA 01109

Pay: $27.50 per hour

Looking for a fast-paced role where you can make a real impact every day? Join First Student in Springfield, MA, and help keep your community moving safely and on time.

As a Dispatcher, you're the heartbeat of our operations—coordinating routes, supporting our awesome drivers and monitors, and making sure students get to and from school safely. If you love solving problems, staying organized, and being a reliable point of contact, this could be the perfect fit for you!

Why You’ll Love Working at First Student:

• Career Growth: Advancement opportunities across North America
• Great Culture: Friendly, supportive, and team-focused environment
• Meaningful Work: Play a key role in your local community
• Competitive Pay: $27.50 per hour, plus excellent training and benefits
  
  

What You’ll Do:

• Oversee daily bus routes and scheduling
• Support, coach, and guide drivers and monitors
• Manage radio and phone communication
• Address scheduling issues and driver concerns
• Serve as the main point of contact for our school district partners
• Assist with payroll, charters, billing, and more
• Step in with clerical support or as a backup driver when needed
• Lead or assist with special projects
  
  

What You’ll Need:

• 3–5 years of relevant experience
• High school diploma or equivalent
• Familiarity with dispatch equipment and systems
• Strong communication and customer service skills
• Ability to stay calm under pressure and meet tight deadlines
• Computer proficiency
• Must pass DOT drug test and physical (Schedule I drugs, including marijuana, not permitted)
  
  

At First Student Springfield, you’ll be part of a team that puts safety first, values its people, and keeps things running smoothly for local families. With over 120,000 employees and 2.5 billion rides annually, we're driving the future of student transportation.

Apply now and be part of something bigger—right here in Springfield.

We’re proud to be an Equal Opportunity Employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We maintain a drug-free workplace and follow all applicable fair chance hiring laws.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  School and Employee Bus Services

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