Dispatcher

Quantix SCS; Springfield (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

Quantix SCS is seeking a Dispatcher to oversee a fleet of truck drivers in Springfield, MA. The role emphasizes safety, efficiency, and regulatory compliance while maintaining clear communication with drivers and cross-functional teams.

The position requires at least a high school diploma (GED) and 2+ years in dispatching, with knowledge of DOT regulations and strong multitasking abilities. It involves problem-solving, record-keeping, and incident response in a fast-paced environment.

Qualifications

• Requires high school diploma or GED; associate degree preferred.
• Minimum 2 years in dispatching or related field.
• Strong communication and multitasking skills with knowledge of DOT regulations.

Responsibilities

• Assign and schedule drivers to routes based on delivery requirements and driver availability.
• Communicate with drivers to provide instructions and updates throughout the day.
• Monitor and track delivery progress and address delays or issues.
• Maintain accurate records of driver logs, delivery times, and route details.
• Collaborate with customer service to address delivery-related inquiries.
• Ensure compliance with safety and DOT regulations.
• Analyze and optimize route efficiency to reduce costs and improve service levels.
• Coordinate vehicle maintenance and repairs to minimize downtime.
• Analyze fleet performance metrics to enhance efficiency.
• Enforce safety protocols and conduct regular safety meetings and training.
• Address and resolve HOS or safety-related issues promptly.
• Provide support in case of emergencies.

Skills

Communication

Multitasking

DOT regulations

Problem-solving

Attention to detail

Education

High School Diploma or GED

Associate Degree in Logistics

Job description

Description

The Dispatcher will oversee a fleet of truck drivers, ensuring safety, efficiency, and compliance with company policies and federal regulations. This role demands excellent communication skills, a proactive approach to problem-solving, and the ability to manage multiple tasks simultaneously.

Key Responsibilities

• Assign and schedule drivers to routes based on delivery requirements and driver availability.
• Communicate with drivers to provide instructions and updates throughout the day.
• Monitor and track the progress of deliveries, addressing any issues or delays.
• Maintain accurate records of driver logs, delivery times, and route details.
• Collaborate with customer service to address and resolve delivery-related inquiries.
• Ensure compliance with all safety and DOT regulations.
• Analyze and optimize route efficiency to reduce costs and improve service levels.
• Coordinate vehicle maintenance and repairs to minimize downtime.
• Analyze and improve fleet performance metrics to enhance operational efficiency.
• Enforce safety protocols and conduct regular safety meetings and training.
• Address and resolve HOS or safety-related issues promptly.
• Provide support in case of emergencies or unforeseen situations.

Requirements

Qualifications

• High School Diploma or GED; Associate Degree in Logistics or a related field preferred.
• Minimum of 2 years of experience in dispatching or a related field.
• Strong communication and multitasking skills.
• Knowledge of DOT regulations and compliance.
• Ability to work in a fast-paced and high-pressure environment.
• Excellent problem-solving skills and attention to detail.

Abilities Required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.

While performing the responsibilities, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.