Dispatch & Scheduling Specialist

Talentify; Richmond (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Michael and Son is seeking a Dispatcher to manage daily scheduling and dispatch of technicians for service calls in the Richmond, VA area. The role emphasizes coordinating technicians, confirming appointments with customers, and maintaining timely communications in a fast-paced Home Services environment.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to multitask.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatch or scheduling preferred but not required.
• Strong communication skills and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and Google Suite.

Responsibilities

• Coordinate and schedule technicians for service calls and appointments
• Monitor and track technician locations and availability
• Communicate with customers to confirm appointments and update them on technician arrival times
• Monitor and respond to incoming calls, emails, and texts in a timely manner
• Resolve scheduling conflicts and make adjustments as needed
• Maintain accurate records and documentation

Skills

Strong communication

Multitasking

Customer-focused

MS Office

Google Suite

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Michael and Son is seeking a Dispatcher to manage daily scheduling and dispatch of technicians for service calls in the Richmond, VA area. The role emphasizes coordinating technicians, confirming appointments with customers, and maintaining timely communications in a fast-paced Home Services environment.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to multitask.