Dispatcher

Michael & Son Services Inc; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Supplemental Life Insurance

Legal Shield

Legal Shield

Job summary

A family-run service company in Richmond, Virginia is seeking a motivated Dispatcher to manage the daily schedule and dispatch technicians. The ideal candidate should possess strong communication and multitasking skills, and experience in dispatch or scheduling is preferred but not necessary. This role offers competitive pay, benefits, and opportunities for professional growth in a dynamic environment.

Qualifications

• Experience in dispatch or scheduling preferred but not required.
• Willingness to work day or night shifts with weekend work.
• Capable of working in a fast-paced environment.
• Strong communication skills and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and Google Suite.
• Customer-focused approach with a drive to meet and exceed sales targets.

Responsibilities

• Coordinate and schedule technicians for service calls.
• Monitor and track technician locations and availability.
• Communicate with customers to confirm appointments.
• Monitor and respond to incoming calls, emails, and texts in a timely manner.
• Resolve scheduling conflicts and make adjustments as needed.
• Maintain accurate records and documentation.

Skills

Strong communication skills

Ability to multitask

Customer-focused approach

Sales targets awareness

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

IF YOU CAN'T, WE CAN!

Do you have a strong desire to succeed and value professional growth? Are you looking for an employer who values diversity, high quality service, and giving back to their community? If so, you've come to the right place, WE are looking for YOU!

Why should you work for the Michael and Son family?

Michael and Son offers a generous competitive salary and benefits package including but not limited to the following:

• Health
• Dental
• STD/LTD
• Vision
• Supplemental Life
• Legal Shield

We're looking for a Dispatcher!

We are seeking an experienced and highly organized Dispatcher to join our Home Services Residential Company. The Dispatcher will be responsible for managing the daily schedule and dispatch of technicians to various locations.

The ideal candidate will have strong communication and multitasking skills, as well as the ability to work in a fast-paced environment. Prior experience in dispatch or scheduling is preferred, but not required.

The right candidate will have experience in the following areas:

Responsibilities:

• Coordinate and schedule technicians for service calls and appointments
• Monitor and track technician locations and availability
• Communicate with customers to confirm appointments and update them on technician arrival times
• Monitor and respond to incoming calls, emails, and texts in a timely manner
• Resolve scheduling conflicts and make adjustments as needed
• Maintain accurate records and documentation

Requirements:

• High school diploma or equivalent is required
• Willingness to work either a day or evening/night shift with some weekend work required (Weekends rotated with other Dispatchers)
• Experience in dispatch or scheduling (preferred, but not required)
• Strong communication skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and Google Suite
• Customer-focused approach with a drive to meet and exceed sales targets

We offer a competitive salary and commission structure, along with opportunities for professional growth and development in a dynamic work environment. If you are a motivated and results-oriented individual with a passion for succeeding, we encourage you to apply.