Dispatcher

Transdev North America, Inc.; Portland (OR); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Vacation time

Sick days

Holiday pay

401(k) retirement plan

Job summary

Transdev in Portland, OR is seeking a Dispatcher to supervise and dispatch Operators, ensuring safe, timely, and quality transit service. You will organize routes, monitor alerts, and coordinate with subcontracted providers from the Control Center and field locations.

The role requires a high school diploma, knowledge of GPS/GIS, and familiarity with Ecolane software, with flexible hours and a strong customer-focused mindset. Competitive benefits apply.

Qualifications

• Must be able to perform each essential duty; accommodations may be made for disabilities.
• Must possess valid authorization to work in the United States.
• High school Diploma or GED required.
• Working knowledge of Ecolane software preferred.
• Knowledge of GPS and GIS systems.
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information clearly to individuals or small groups.
• Must provide own working equipment (e.g., laptop).
• Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.
• Basic computer skills are required.
• Must read maps and know the service area.
• Ability to work flexible hours.
• Customer-service oriented and hospitable.

Responsibilities

• Provide world class service and hands-on assistance to customers.
• Organize and route trips to optimize performance and adjust runs during the day.
• Monitor and address dispatch alerts.
• Call clients to verify trip information for no-shows.
• Answer calls from providers to assist with address issues.
• Record and report incidents and accidents to the manager.
• Document provider no-shows or on-time performance issues.
• Ensure schedule compliance.
• Utilize operating systems to monitor, dispatch, and improve service.
• Ensure compliance with state/federal regulations and company policy.
• Maintain safe operation environment.
• Generate accurate operational records for reporting and analysis.
• Limit duties to operations unless authorized to expand by senior management.
• Perform day-to-day dispatch from Control Center and field locations.
• Provide feedback on drivers’ performance.
• Take on additional duties as needed.

Skills

Customer service

Communication

GPS/GIS knowledge

Map reading

Flexible hours

Bilingual skills

Basic computer skills

Own equipment

OBSS knowledge

Education

High school Diploma or GED

Tools

Ecolane software

Office software (word, spreadsheets, email)

Database software

OBSS (system)

Job description

Dispatcher

Transdev in Portland, OR is hiring a Dispatcher. The Dispatcher performs a variety of functions to ensure the efficient delivery of quality transportation services to customers. This role is responsible for ensuring the safe, effective, and timely delivery of transit services provided by subcontracted transportation providers through the supervision and dispatching of Operators.

Available Schedules:

• Monday – Friday, 8:30am – 5:00pm

• Monday – Friday, 9:30am – 6:00pm

Transdev is proud to offer:

• Competitive starting pay of $23.00 per hour

Benefits include:

• Vacation: minimum of two (2) weeks

• Sick days: 5 days

• Holidays: 7 days

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Application Deadline: December 5, 2026

Key Responsibilities:

• Ensure that “World Class Service” is provided to customers and provide “hands on” assistance and information to customers of Transdev Transportation that utilize company services.

• Organize and route trips based on schedule and location to ensure optimal performance including managing run pullouts, reassigning trips, and adding new trips to runs throughout the course of the day

• Monitoring and address dispatch alerts

• Calling clients to verify trip information related to reported member no shows

• Answering phone calls from providers to assist with address issues

• Record and report all incidents and accidents to the applicable manager

• Document and report provider no-shows or on-time-performance issues

• Ensure schedule compliance

• Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.

• Monitor and enforce system for compliance with State and Federal regulations, Company policy.

• Ensure a safe environment for the operation of service.

• Generate accurate operational records for the purpose of reporting and analysis.

• Ensures that duties are confined to operations only, and any deviation from operational duties must be authorized by senior management.

• Perform day-to-day dispatch services from the Control Center and various field locations

• Provide feedback on drivers’ performance

• Perform additional duties and responsibilities as needed and/or assigned

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Possess valid authorization to work in the United States required

• High school Diploma or General Education Degree (GED) required

• Working Knowledge of Ecolane software preferred

• Knowledge of GPS and GIS systems

• Ability to read and comprehend instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.

• Working knowledge of OBSS preferred

• Bilingual communication skills are a plus.

• Must provide own working equipment (i.e. laptop, computer, etc.)

• Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.

• Basic computer skills are required.

• Must be able to read a map and possess knowledge of the service area.

• Must be able to work flexible hours.

• Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

• Work environment will be a combination of both indoors and outdoors.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.