Dispatcher

Transdev North America; Oregon; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid vacation

Sick days

Holidays

401(k) retirement plan

Medical, dental and vision insurance

Job summary

Transdev in Portland, OR is seeking a Dispatcher to ensure efficient delivery of quality transportation services. You will supervise and dispatch Operators, organize trips, monitor dispatch alerts, and verify trip details with clients to maintain world-class service.

Main duties include coordinating runs, ensuring schedule compliance, and providing front-line support to customers and drivers. The role requires flexible hours and on-site presence at the Portland location.

Qualifications

• Must be eligible to work in the United States.
• High school diploma or GED required.
• Experience with dispatch systems or routing software preferred.
• Bilingual skills are a plus.

Responsibilities

• Provide hands-on assistance and information to customers.
• Organize and route trips to optimize performance.
• Monitor dispatch alerts and respond.
• Verify trip information with clients for no-shows.
• Interact with providers to resolve address issues.
• Ensure schedule compliance and safety.
• Document incidents and report to management.
• Dispatch from Control Center and field locations.

Skills

Customer service

Communication skills

Attention to detail

Flexible hours

Education

High school diploma or GED

Tools

Ecolane

GPS/GIS

Job description

Transdev in Portland, OR is hiring a Dispatcher. The Dispatcher performs a variety of functions to ensure the efficient delivery of quality transportation services to customers. This role is responsible for ensuring the safe, effective, and timely delivery of transit services provided by subcontracted transportation providers through the supervision and dispatching of Operators.

Available Schedules

• Monday – Friday, 8:30am – 5:00pm
• Monday – Friday, 9:30am – 6:00pm

Transdev Is Proud To Offer

• Competitive starting pay of $23.00 per hour

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 7 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Application Deadline: December 5, 2026

Key Responsibilities

• Ensure that “World Class Service” is provided to customers and provide “hands on” assistance and information to customers of Transdev Transportation that utilize company services.
• Organize and route trips based on schedule and location to ensure optimal performance including managing run pullouts, reassigning trips, and adding new trips to runs throughout the course of the day
• Monitoring and address dispatch alerts
• Calling clients to verify trip information related to reported member no shows
• Answering phone calls from providers to assist with address issues
• Record and report all incidents and accidents to the applicable manager
• Document and report provider no‑shows or on‑time‑performance issues
• Ensure schedule compliance
• Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.
• Monitor and enforce system for compliance with State and Federal regulations, Company policy.
• Ensure a safe environment for the operation of service.
• Generate accurate operational records for the purpose of reporting and analysis.
• Ensures that duties are confined to operations only, and any deviation from operational duties must be authorized by senior management.
• Perform day-to-day dispatch services from the Control Center and various field locations
• Provide feedback on drivers’ performance
• Perform additional duties and responsibilities as needed and/or assigned

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Possess valid authorization to work in the United States required
• High school Diploma or General Education Degree (GED) required
• Working Knowledge of Ecolane software preferred
• Knowledge of GPS and GIS systems
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
• Working knowledge of OBSS preferred
• Bilingual communication skills are a plus.
• Must provide own working equipment (i.e. laptop, computer, etc.)
• Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.
• Basic computer skills are required.
• Must be able to read a map and possess knowledge of the service area.
• Must be able to work flexible hours.
• Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Click Here for CA Employee Privacy Policy.

Job Category: Dispatchers

Job Type: Full Time

Req ID: 9475

Pay Group: 2V9

Cost Center: 52632

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.