DISPATCHER

J.W. Logistics, LLC; Oklahoma City (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

J.W. Logistics, LLC is seeking a dispatch professional to support Operations by executing dispatch processes and delivering excellent service to drivers and customers.

The role focuses on accurate, timely dispatching, carrier verification, and cost-effective routing in a fast-paced environment. The ideal candidate will have 2+ years in transportation or dispatch, warehouse or driving experience, and strong Microsoft Office and communication skills to coordinate with teams and carriers.

Qualifications

• 2+ years transportation and third-party dispatch experience.
• 1-2 years warehouse experience or truck driving experience.
• 2 years dispatching experience

Responsibilities

• Provides excellent customer service to both internal and external customers.
• Responsible for carrier sourcing and development.
• Regularly and accurately dispatches customer-controlled freight.
• Responsible for verifying carriers are approved and meet all internal/external requirements.
• Optimize routing to be cost effective
• Acts as liaison for solving driver and carrier issues.
• Responsible for maintaining carrier and customer base.
• Performs other incidental and related duties as required.

Skills

Communication

Team coordination

Professional attitude

Prioritization

Multi-tasking

Customer service

Time management

Adaptability

Tools

Microsoft Office

Job description

Experience Requirements:

• 2+ years transportation and third-party dispatch experience.
• 1-2 years warehouse experience or truck driving experience.
• 2 years dispatching experience

Position Overview :

Primarily responsible for executing the dispatch process that supports Operations. Provides exceptional customer service to customers and drivers.

Responsibilities:

• Provides excellent customer service to both internal and external customers.
• Responsible for carrier sourcing and development.
• Regularly and accurately dispatches customer-controlled freight.
• Responsible for verifying carriers are approved and meet all internal/external requirements.
• Optimize routing to be cost effective
• Acts as liaison for solving driver and carrier issues.
• Responsible for maintaining carrier and customer base.
• Performs other incidental and related duties as required.

Essential Skills/Experience

• Strong experience with Microsoft Office
• Communication with team to demonstrate & set expectations. Be supportive with the team and operations
• Professional attitude & work ethic with direct reports
• Proven ability to prioritize and multi-task
• Strong work ethic
• Handling customers & their needs with care in timely and professional manner
• Good time management skills
• Flexible fast paced worker willing to work in a changing environment.