Dispatcher

Circle Logistics; Northville (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) Plan

Paid holidays and paid time off

Casual dress code

On-site training and career developmen

Job summary

Circle Logistics in Michigan is seeking a Dispatch Operations Representative to coordinate daily shipments, provide visibility, and maintain accurate documentation for all loads. You will initiate check calls, track drivers, and work with Sales to resolve customer needs.

The role emphasizes clear communication, attention to detail, and proactive freight movement monitoring to ensure on-time pickups and deliveries. Casual dress code and benefits are offered.

Qualifications

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics.
• Must have strong attention to detail.
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above average proficiency in Google Drive and Microsoft Excel (vlookup, pivot tables, reports).
• Excellent written and verbal communication skills.
• Excellent teamwork skills.

Responsibilities

• Enter new load orders into our proprietary web-based software.
• Initiate check calls to track and trace drivers on all pickups and deliveries.
• Communicate correspondence with drivers internally to ensure accurate documentation.
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays.
• Maintain and collect proper paperwork for each shipment.
• Work cooperatively with Sales to provide solutions for customers’ needs and resolve issues.
• Provide and negotiate freight rates to carriers.
• Manage daily shipments to ensure timely pick-up and delivery.
• Procurement of new carriers based on volume and lane density.

Skills

Customer service experience

Attention to detail

Communication skills

Multitasking

Tools

Google Drive

Microsoft Excel

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

As a Dispatch Operations Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns and to proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

• Enter new load orders into our proprietary web-based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate correspondence with drivers internally to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales to provide solutions for customers’ needs and resolve issues
• Provide and negotiate freight rates to carriers
• Manage daily shipments to ensure timely pick-up and delivery
• Procurement of new carriers based on volume and lane density
• Room for advancement in a fast growing company that promotes from within
• On-site training and career development
• Casual dress code
• Health, vision, and dental insurance benefits
• 401(k) Plan
• Paid holidays and paid time off

Qualifications

Desired Skills and Qualifications:

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above average proficiency in Google Drive and Microsoft Excel (vlookup, pivot tables, reports)
• Excellent written and verbal communication skills
• Excellent teamwork skills

Additional Information

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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