Dispatcher

Gervais Mechanical Services, LLC.; Southborough (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with employer match

Paid vacation

Paid holidays

Monthly bonus plan

Job summary

Gervais Mechanical Services, LLC. is looking for a skilled Dispatcher at our Auburn, MA location. The Dispatcher will be responsible for scheduling and dispatching HVAC and Plumbing Technicians, providing exceptional customer service, and managing ticket information. We value strong teamwork and a positive work environment.

We offer competitive salaries, monthly bonuses, and comprehensive family-oriented benefits including medical, dental, vision, paid vacation, and a 401(k) plan with employer match.

Qualifications

• Minimum of two years of office/customer service experience, preferred dispatch experience.
• Strong ability to plan and schedule work proactively.
• Ability to work as part of a team with excellent interpersonal skills.

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians.
• Provide exceptional customer service via phone and ticket information management.
• Create dispatch numbers for parts ordered and schedule appointments for installations.

Skills

Office/customer service experience

Excellent interpersonal skills

Strong customer service attitude

Computer skills

Tools

Microsoft Office

Customer service management software

Job description

Gervais Mechanical Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Dispatcher to join our team at our Auburn, MA location.

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

We offer a competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

To Be Successful In This Role, You Must Possess

• A minimum of two years office/customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.