Dispatcher

Farmland Fresh Dairies LLC; Newark (NJ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Life Insurance

Paid Holidays

Job summary

Farmland Fresh Dairies LLC in Newark, NJ is seeking a Dispatcher to manage dispatch operations, field incoming calls from drivers, and coordinate deliveries. The role focuses on timely scheduling, driver communication, and ensuring proper documentation and safety compliance.

The position requires bilingual Spanish skills, a High School Diploma, and prior dispatch experience. Typical hours are 3pm-11pm, with training shifts during onboarding.

Qualifications

• Bilingual in Spanish required.
• High School Diploma and previous dispatching experience required.
• Working knowledge of Outlook and Excel, Data entry and route management systems.
• Strong organizational skills and ability to handle stressful situations effectively.

Responsibilities

• Scheduling route dispatch in a timely manner ensuring successful delivery.
• Gathering and recording delivery time information from route drivers.
• Actively involved in interviewing, selecting and training of new hires.
• Communicating with customer service on route driver locations as requested.
• Communicating with management and customer service regarding deliveries that will not be made within delivery windows.
• Communicate effectively with mechanics on vehicle condition reports and needed truck repairs to ensure safety protocols.
• Communicating with management and seek timely resolution on truck breakdown situations.
• Completing delivery logs daily and disbursement to management.
• Working with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving.

Skills

Bilingual Spanish

Dispatching experience

Education

High School Diploma

Tools

Outlook

Excel

Job description

About the Organization

We are one of the largest family owned food distributors in the tri-state area. Our quality and freshness standards are supported by the most stringent supply chain disciplines. Our care and passion for health is demonstrated by the qualifications we demand in every product bearing the Farmland Fresh Dairies name.... no hormones added / rBST free, antibiotic free milk supply, local sourcing, purity and superior taste.

Our relationships are based on trust, integrity and family values. We serve and enhance our communities. We support our associates to be the best they can be and champion excellence and continuous improvement. We believe in teamwork. We work closely with our partners in an open environment to create "win-win" relationships. We believe it is a privilege to serve. We are always looking for talented individuals that are passionate about innovation and providing an outstanding customer service experience.

Description

POSITION SUMMARY

The purpose of this position is to field incoming calls from 50 plus drivers and helpers, customer service, and others to gather, record, and / or report delivery time information and delivery status on selected accounts. This position will also coordinate and oversee all dispatch operations for delivery.

BENEFITS AND COMPENSATION

• Hourly Pay , Salary range $60K - $65K per year.
• Medical, Dental, Vision, 401K, Life Insurance
• Vacation, sick, Paid Holidays

WORK SCHEDULE

• 3pm - 11pm Thursday to Monday
• Must be able to train in other dispatch shifts during initial training period.

SPECIFIC RESPONSIBILITIES

• Scheduling route dispatch in a timely manner ensuring successful delivery.
• Gathering and recording delivery time information from route drivers.
• Actively involved in interviewing, selecting and training of new hires.
• Communicating with customer service on route driver locations as requested.
• Communicating with management and customer service regarding deliveries that will not be made within delivery windows.
• Communicate effectively with mechanics on vehicle condition reports and needed truck repairs to ensure safety protocols
• Communicating with management and seek timely resolution on truck breakdown situations.
• Completing delivery logs daily and disbursement to management.
• Working with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving.
• Collecting all assets issued to drivers upon their return including keys, hand held, tickets, etc.
• Communicating with management on any driver/delivery issues that arise during the course of the day.
• Knowledge of Routing System Software, Tracking Systems, Cold Chain Software and In- Cabin Camera devices preferred but not required
• Ability to handle safety sensitive situations ( injuries/ accidents) in a professional manner.

Full-Time/Part-Time Full-Time

Location Farmland Fresh Dairies Newark

Position Dispatcher

Position Requirements

EXPERIENCE REQUIREMENTS

• Bilingual in Spanish required
• High School Diploma and previous dispatching experience required
• Working knowledge of Outlook and Excel, Data entry and route management systems
• Strong organizational skills and ability to handle stressful situations effectively.
• Written and verbal communication skills and professional manner dealing with customers and employees.
• Working knowledge of NY, NJ and CT geography.
• Working knowledge of DOT compliance with driver hours of service, vehicle inspections, Drug/ Alcohol testing procedures.

Shift Second

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Pay Rate $60K -65K per year

This position is currently accepting applications.