Dispatcher

Ferraro Foods; Cheshire (CT); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company contribution

Paid time off

Paid holidays

Voluntary benefits

Job summary

Ferraro Foods is seeking a Dispatcher in Connecticut to coordinate daily dispatch operations, manage driver schedules, and ensure timely deliveries. You'll communicate with drivers, customers, carriers, and internal teams, while tracking shipments and resolving issues in a fast-paced setting.

The role requires strong organizational and communication skills, proficiency with MS Office, and a high school diploma or equivalent. The position is full-time with comprehensive benefits.

Qualifications

• Strong communication and customer service skills.
• Excellent organizational skills with attention to detail and follow-through.
• Ability to multitask and think on your feet.
• Proficiency with Microsoft Outlook, Word, and Excel.
• High school diploma or equivalent work-related experience.

Responsibilities

• Coordinate daily dispatch operations including driver schedules, routing, and load planning.
• Communicate with drivers, carriers, customers, and internal teams to keep deliveries on track.
• Monitor delivery schedules, track shipments, and provide updates on delays or changes.
• Answer calls and help resolve delivery issues and customer inquiries.
• Schedule and confirm pickups and deliveries, ensuring freight is ready.
• Process orders, bills of lading, shipment logs, and other transportation paperwork.
• Maintain dispatch records and daily operational reports.
• Troubleshoot scheduling conflicts and delays.
• Collaborate with Transportation, Sales, Customer Service, and Logistics teams.

Tools

RoadNet

Job description

Every successful delivery starts with great coordination behind the scenes!

At Ferraro Foods, our Dispatchers play an important role in keeping transportation operations running smoothly. From coordinating routes and communicating with drivers to resolving delivery challenges, our Dispatchers help ensure products get where they need to go, on time.

We’re looking for a Dispatcher who’s organized, dependable, a strong communicator, and comfortable juggling multiple priorities in a fast-paced environment.

What You’ll Be Working On

• Coordinate daily dispatch operations, including driver schedules, routing, and load planning
• Communicate with drivers, carriers, customers, and internal teams to keep deliveries on track
• Monitor delivery schedules, track shipments, and provide updates on delays or changes
• Answer incoming calls and help resolve delivery issues, driver concerns, and customer inquiries
• Schedule and confirm pickups and deliveries, ensuring freight is ready
• Assist with backhauls, common carrier shipments, and transportation coordination
• Process orders, bills of lading, shipment logs, and other transportation paperwork
• Maintain accurate dispatch records, system updates, and daily operational reports
• Troubleshoot scheduling conflicts, delivery delays, and unexpected operational challenges
• Work closely with Transportation, Sales, Customer Service, and Logistics teams
• Cross-train in routing, dispatch, and logistics functions to support daily operations

The Ingredients for Success

• Strong communication and customer service skills
• Excellent organizational skills with attention to detail and follow-through
• Ability to multitask, prioritize, and think on your feet
• Comfortable handling a high volume of calls and coordinating multiple moving parts
• Ability to problem-solve and make sound decisions in a fast-paced environment
• Proficiency in Microsoft Outlook, Word, and Excel
• Ability to work independently and collaborate with a team
• High school diploma or equivalent work-related experience
• Previous experience in transportation, dispatching, logistics, or distribution preferred
• Experience with routing or transportation management systems, such as RoadNet, preferred
• Familiarity with freight coordination, carriers, or third-party logistics (3PL) preferred

Why You’ll Love Working Here

• Play a key role in keeping our transportation and delivery operations moving
• Enjoy a fast-paced environment where every day brings something different
• Work closely with drivers, transportation leadership, and teams across the business
• Opportunities to learn and grow within transportation and logistics

The Details

• Schedule: Mon - Fri, 12:00 AM - Completion
• Pay: $70,000
• Job Type: Full-Time, Hourly, Non-Exempt
• Benefits: Medical, dental, vision, 401(k) with company contribution, paid time off, paid holidays, and additional voluntary benefit offerings

Ferraro Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Mon - Fri, 12:00 AM - Completion