Dispatcher

FERRARO FOODS OF CONNECTICUT, LLC; Cheshire (CT); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company contribution

Paid time off

Paid holidays

additional voluntary benefit offerings

Job summary

Ferraro Foods of Connecticut, LLC is seeking a Dispatcher in Cheshire, CT. You will coordinate daily dispatch operations, manage driver schedules, and communicate with drivers, customers, and internal teams to keep deliveries on track.

You will monitor schedules, handle inquiries, schedule pickups/deliveries, and maintain dispatch records in a fast-paced environment. Strong communication and organizational skills are essential, with experience in transportation or logistics preferred.

Qualifications

• Strong communication and customer service skills.
• Excellent organizational skills with attention to detail and follow-through.
• Ability to multitask, prioritize, and think on your feet.
• Comfortable handling a high volume of calls and coordinating multiple moving parts.
• Ability to problem-solve and make sound decisions in a fast-paced environment.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to work independently and collaborate with a team.
• High school diploma or equivalent work-related experience.
• Previous experience in transportation, dispatching, logistics, or distribution preferred.
• Experience with routing or transportation management systems, such as RoadNet, preferred.
• Familiarity with freight coordination, carriers, or third-party logistics (3PL) preferred.

Responsibilities

• Coordinate daily dispatch operations, including driver schedules, routing, and load planning.
• Communicate with drivers, carriers, customers, and internal teams to keep deliveries on track.
• Monitor delivery schedules, track shipments, and provide updates on delays or changes.
• Answer incoming calls and help resolve delivery issues, driver concerns, and customer inquiries.
• Schedule and confirm pickups and deliveries, ensuring freight is ready.
• Assist with backhauls, common carrier shipments, and transportation coordination.
• Process orders, bills of lading, shipment logs, and other transportation paperwork.
• Maintain accurate dispatch records, system updates, and daily operational reports.
• Troubleshoot scheduling conflicts, delivery delays, and unexpected operational challenges.
• Work closely with Transportation, Sales, Customer Service, and Logistics teams.
• Cross-train in routing, dispatch, and logistics functions to support daily operations.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Problem-Solving

Microsoft Office

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher

Full Time Clerical Cheshire, CT, US

4 days ago Requisition ID: 1988

Salary: $70,000.00 Annually

Every successful delivery starts with great coordination behind the scenes!

At Ferraro Foods, our Dispatchers play an important role in keeping transportation operations running smoothly. From coordinating routes and communicating with drivers to resolving delivery challenges, our Dispatchers help ensure products get where they need to go, on time.

We’re looking for a Dispatcher who’s organized, dependable, a strong communicator, and comfortable juggling multiple priorities in a fast-paced environment.

What You’ll Be Working On

• Coordinate daily dispatch operations, including driver schedules, routing, and load planning
• Communicate with drivers, carriers, customers, and internal teams to keep deliveries on track
• Monitor delivery schedules, track shipments, and provide updates on delays or changes
• Answer incoming calls and help resolve delivery issues, driver concerns, and customer inquiries
• Schedule and confirm pickups and deliveries, ensuring freight is ready
• Assist with backhauls, common carrier shipments, and transportation coordination
• Process orders, bills of lading, shipment logs, and other transportation paperwork
• Maintain accurate dispatch records, system updates, and daily operational reports
• Troubleshoot scheduling conflicts, delivery delays, and unexpected operational challenges
• Work closely with Transportation, Sales, Customer Service, and Logistics teams
• Cross-train in routing, dispatch, and logistics functions to support daily operations

The Ingredients for Success

• Strong communication and customer service skills
• Excellent organizational skills with attention to detail and follow-through
• Ability to multitask, prioritize, and think on your feet
• Comfortable handling a high volume of calls and coordinating multiple moving parts
• Ability to problem-solve and make sound decisions in a fast-paced environment
• Proficiency in Microsoft Outlook, Word, and Excel
• Ability to work independently and collaborate with a team
• High school diploma or equivalent work-related experience
• Previous experience in transportation, dispatching, logistics, or distribution preferred
• Experience with routing or transportation management systems, such as RoadNet, preferred
• Familiarity with freight coordination, carriers, or third-party logistics (3PL) preferred

Why You’ll Love Working Here

• Play a key role in keeping our transportation and delivery operations moving
• Enjoy a fast-paced environment where every day brings something different
• Work closely with drivers, transportation leadership, and teams across the business
• Opportunities to learn and grow within transportation and logistics

The Details

• Schedule:Mon - Fri, 12:00 AM - Completion
• Pay:$70,000
• Job Type: Full-Time, Hourly, Non-Exempt
• Benefits:
• Medical
• dental
• vision
• 401(k) with company contribution
• paid time off
• paid holidays
• additional voluntary benefit offerings

Ferraro Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.