Dispatcher

AppleOne Employment Services; Mather (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

AppleOne Employment Services is seeking a professional Dispatcher for a temp-to-hire role supporting service operations in Mather, CA. You will act as the primary contact for field technicians, ensuring calls are scheduled, monitored, updated, and completed accurately.

Recent graduates and early-career professionals are encouraged to apply. The role offers hands-on training in a team-oriented environment, with room to grow into a long-term career and daily interaction with technicians,

Qualifications

• Experience in data entry, call center, dispatching, or related roles.
• Ability to handle multiple phone lines in a fast-paced environment.
• Strong organizational and multitasking skills.
• Proficiency with Windows, Excel, and Word.
• Excellent written and verbal communication skills.
• Detail-oriented and reliable.

Responsibilities

• Monitor service requests and dispatch field technicians to work orders promptly.
• Maintain scheduling records and track call status in real time across internal systems.
• Communicate updates to customers, technicians, and internal teams.
• Review open jobs to identify delays and ensure costs are applied.
• Create work orders in the IFS system for approved quotes.
• Review payroll entries and meet daily deadlines.

Skills

Data entry

Call center

Dispatching

Customer service

Multitasking

Microsoft Windows

Excel

Communication skills

Time management

Tools

IFS system

Job description

Job Summary

We are seeking a professional and organized Dispatcher for a temp-to-hire opportunity in Mather, CA, supporting service operations within the industrial facilities and infrastructure construction industry. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating people and priorities, and communicates confidently with technicians, customers, and internal teams. The Dispatcher will serve as a primary point of contact for field technicians, helping ensure service calls are scheduled, monitored, updated, and completed accurately. This is a great opportunity to join a team-oriented environment with supportive leadership, hands‑on training, and room to grow into a long-term career. Recent graduates and early-career professionals with strong communication skills, adaptability, and a willingness to learn are encouraged to apply.

Key Responsibilities

• Monitor service requests and dispatch field technicians to the appropriate work orders in a timely manner.
• Maintain accurate scheduling records and track call status in real time across internal systems and customer portals.
• Communicate with customers regarding service updates, technician arrival times, and appointment status.
• Review open jobs and outstanding appointments to identify delays, confirm job status, and ensure required costs are applied.
• Create work orders in the IFS system for approved quotes and assign them to field technicians.
• Review, adjust, and complete payroll entries by the required daily deadline.

Compensation and Benefits

• Pay range: $25.00 to $30.00 per hour.
• Job type: Temp-to-hire.
• Contract length: 6 months.

Required Qualifications and Skills

• Dispatch technicians and monitor work orders for service requests.
• Manage scheduling updates, customer communications, and technician assignments.
• Review open service calls, quote appointments, and job completion status.
• Enter and review payroll information accurately and on time.
• 1 to 2 years of data entry, call center, customer service, dispatching, or related experience preferred.
• Ability to handle multiple phone lines in a hectic, fast-paced environment.
• Strong organizational skills with the ability to multitask and manage competing priorities.
• Comfortable using a headset, computer terminal, and multiple software systems to enter and retrieve information.
• Proficiency with Microsoft Windows, Excel, and Word.
• Excellent written and verbal communication skills.
• Professional, polished, and able to interact effectively with customers, technicians, and internal teams.
• Detail-oriented, dependable, and committed to regular attendance.
• Self‑motivated with a strong work ethic and the ability to follow through on commitments.

Preferred Qualifications

• Previous dispatching experience in a service, facilities, construction, field technician, or call center environment.
• Experience using IFS or similar work order, scheduling, or service management systems.
• Recent graduates with strong communication skills, adaptability, and interest in starting a career in dispatching or operations support are welcome.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.