DISPATCHER

United Central Control; Lewisville (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

United Central Control in Texas is seeking a dispatcher to respond to emergency alarms, act as the first point of contact for customers, and coordinate with responders to ensure rapid assistance.

The role requires a clear phone voice, strong customer service, and the ability to multitask in a fast-paced environment. A high school diploma and background check are required.

Qualifications

• Must have a clear, professional telephone voice and etiquette.
• Attendance and punctuality are essential.
• Customer service skills are required.
• High school diploma or equivalent.
• Basic computer knowledge is expected.
• Thrives in a fast-paced environment.
• Able to multitask during calls.
• Background check and drug screening are required.

Responsibilities

• Respond to emergency alarms.
• Be a lifeline to customers.
• Dispatch authorities (PD/FD/MD).
• Answer inbound phone calls.
• Resolve customer issues or concerns.

Skills

Phone etiquette

Attendance

Customer service

Basic computer skills

Fast-paced environment

Multitasking

Background check required

Education

High school diploma

Job description

Responsibilities and Duties

• Respond to emergency alarms
• Be a lifeline to customers
• Dispatch the authorities (PD/FD/MD)
• Answer in-bound phone calls
• Resolve customer issues or concerns

Qualifications and Skills

• Clear, articulate, and professional telephone voice and etiquette
• Excellent attendance required
• Excellent customer service skills
• High school diploma / equivalent
• Basic computer knowledge
• Comfortable in a fast-paced environment
• Ability to multitask
• Requires a successful background check and drug screen testing

Work Remotely: No