Dispatcher

Pomp's Tire Service, Inc.; Joliet, Northern (IL, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Vision

Life Insurance

Disability Insurance

401(k) Match

Paid Time Off

Employee Discounts

Career Growth

Job summary

Pomp’s Tire Service, Inc. is seeking a Dispatcher to join our Joliet team. You will manage tire service dispatch operations and assist with service billing to ensure accurate records and smooth workflow. Hours include Sunday 7am-3:30pm and Mon-Thu 3:00pm-11:30pm.

Key duties include answering calls, dispatching crews, prioritizing urgent requests, and maintaining call logs. Proficiency in Excel and Outlook, plus strong communication, are essential for success in this role.

Qualifications

• Proficient in Microsoft Office Suite with strong Excel and Outlook skills.
• Excellent written and verbal communication.
• Great attention to detail and accuracy in all tasks.
• Fast data entry and multitasking abilities.
• Ability to work effectively in a collaborative team environment.

Responsibilities

• Answer incoming calls and document essential information accurately.
• Coordinate with departments or field units for prompt resolution of inquiries.
• Operate a multi-line telephone system efficiently.
• Dispatch crews and field units to designated locations via phone or computer systems.
• Prioritize calls based on urgency to ensure timely responses.
• Monitor field unit routes and schedules to optimize daily operations.
• Maintain and update call logs and essential documentation.
• Perform additional duties to support dispatch operations.

Skills

Strong communication

Attention to detail

Data entry

Team player

Fast-paced environment

Tools

Excel

Outlook

Job description

Posted Thursday, August 13, 2026 at 6:00 AM

At Pomp’s, we don’t idle—we drive careers forward! As a leading tire service company since 1939, we’re built on hard work, dedication, and a commitment to excellence. We’re currently looking for a Dispatcher to join our team and play a critical part in our daily operations. This dynamic role involves managing tire service dispatch operations and assisting with service billing to ensure accurate record-keeping and seamless workflow efficiency. The hours for this position are Sunday: 7am-3:30pm, Monday-Thursday: 3:00pm-11:30pm

Why Join Us?

• Comprehensive Benefits – Eligible to enroll in medical, dental, vision at affordable rates
• Supplemental Benefits – Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance
• Retirement Savings – 401(k) with company match
• Paid Time Off – Holidays, sick time, vacation, and special “Happy Days” for life events available day one
• Employee Discounts – Save on company products
• Career Growth – Opportunities for skill development and advancement

What You’ll Do:

• Answer incoming calls and accurately document essential information
• Address inquiries and issues, coordinating with relevant departments or field units for prompt resolution
• Operate and manage a multi-line telephone system efficiently
• Utilize phone or computer systems to dispatch crews and field units to designated locations
• Assess and prioritize calls based on urgency to ensure timely responses
• Monitor field unit routes and schedules to optimize daily operations
• Maintain and update call logs, records, and other essential documentation
• Perform additional duties as assigned to support dispatch operations

What You Need:

• Proficient in Microsoft Office Suite, with a strong focus on Excel and Outlook
• Exceptional written and verbal communication skills
• Strong attention to detail and accuracy in all tasks
• Quick and accurate data entry skills
• Collaborative team player with the ability to work effectively with others
• Able to thrive in a fast-paced, dynamic work environment
• Ability to lift, carry, or move up to 10 pounds regularly

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