Dispatcher

Fountain; Peoria (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

WeDriveU in Peoria, IL is seeking a Dispatcher to handle high-volume calls, coordinate with drivers, and respond to email inquiries while resolving issues throughout the day.

The role requires 3+ years in dispatch, customer service, or hospitality, strong organizational and communication skills, and proficiency with Microsoft Office; TMS experience is a plus. CDL and bilingual ability are preferred but not required.

This is a full-time, on-site position with competitive benefits.

Qualifications

• 3+ years of professional experience in dispatch, call center, customer service or hospitality.
• Extremely detail-oriented with exceptional organizational skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel).
• Experience using multiple software programs simultaneously with various open tabs.
• Excellent written and oral communication with interpersonal skills.
• Professional and energetic demeanor in a fast-paced environment.
• TMS experience preferred but not required.
• CDL preferred but not required.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers regarding passenger pickups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure all tasks comply with policies, safety rules, and regulations.
• Additional duties may apply.

Skills

Dispatch experience

Customer service

Excellent communication

Detail oriented

Multitasking

Microsoft Office

Bilingual (preferred)

CDL (preferred)

Tools

Microsoft Office Suite

Transportation Management System (TMS)

Job description

Address 1530 West Altorfer Drive, Peoria, IL, 61615, US

Compensation $22.00/hour

Schedule Full time

Job Type Permanent

Job Description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.

TheDispatcherwill be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Shift Hours

To Be Determined

Duties and Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Skills Required and Physical Demands

• 3+ yearsof professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.