Dispatcher

Guild Garage Group; Indian Trail (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid Time Off & Paid Holidays

401(k) with company match

Employee discounts & referral bonuses

Ongoing training and development

Growth into senior or leadership roles

Job summary

Tip Top Garage Doors in Charlotte, NC is seeking a dependable Dispatcher to coordinate schedules, support field technicians, and deliver a professional customer experience. The role emphasizes problem-solving, multitasking, and clear communication, with growth opportunities within a growing garage door company.

You’ll optimize routes, document interactions, and act as the main contact for customers while ensuring accurate notes, parts, and payments. DOE pay and benefits are offered.

Qualifications

• High school diploma or equivalent.
• 1–3 years of dispatching, scheduling, or service coordination experience.
• Familiarity with ServiceTitan or similar scheduling software is highly desirable.
• Strong multitasking, organization, and time-management skills.
• Clear, professional written and verbal communication.

Responsibilities

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset.
• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs.
• Communicate clearly and professionally with technicians, customers, and management throughout the day.
• Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place.
• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks.
• Serve as a primary point of contact for customers—answering questions and setting clear expectations.
• Accurately document customer interactions and ensure proper follow-up.
• Handle inbound calls and route them appropriately.
• Support the office and operations team with additional administrative tasks as needed.

Skills

Multitasking

Organization

Time management

Written & verbal communication

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Tip Top Garage Doors | Charlotte, NC
Pay: $17–$20 per hour (DOE)

Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatcher to serve as the heartbeat of our daily operations.

In this role, you’ll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything on track, this could be the perfect fit.

What You’ll Do

Schedule and dispatch service and repair calls based on technician location, availability, and skillset

Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs

Communicate clearly and professionally with technicians, customers, and management throughout the day

Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place

Optimize routes to reduce drive time, improve efficiency, and minimize callbacks

Serve as a primary point of contact for customers—answering questions and setting clear expectations

Accurately document customer interactions and ensure proper follow-up

Handle inbound calls and route them appropriately

Support the office and operations team with additional administrative tasks as needed

What We’re Looking For

High school diploma or equivalent

1–3 years of dispatching, scheduling, or service coordination experience

Familiarity with ServiceTitan or similar scheduling software is highly desirable

Strong multitasking, organization, and time-management skills

Clear, professional written and verbal communication

Calm, solution-focused mindset under pressure

Team-oriented attitude with a willingness to jump in and help where needed

Comfortable using computers and learning new systems quickly

What We Offer

Competitive hourly pay: $17–$20/hr (DOE)

Paid Time Off & Paid Holidays

401(k) with company match

Employee discounts & referral bonuses

Ongoing training and development

A supportive, team-first culture with opportunities for growth into senior or leadership roles

If you’re ready to join a dependable, growing garage door company where your work truly matters, Tip Top Garage Doors would love to hear from you.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$17 - $20 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Guild Garage Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.