DISPATCHER

Village Plumbing; Houston, Northern (TX, KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Village Plumbing is seeking a dispatch coordinator to schedule HVAC, plumbing, electrical and drain technicians for service calls. You will transmit work progress details by phone or computer, ensuring the right technician is assigned to each job.

Responsibilities include monitoring locations, preparing daily schedules, and maintaining dispatch records while coordinating with customers and field teams. 2+ years of dispatch experience, MS Office proficiency, and flexibility to work evenings are

Qualifications

• 2+ years of dispatching experience, preferably in residential service.
• Proficient in MS Office; able to learn new programs quickly.
• ServiceTitan experience is a big plus.
• Experience in dispatching residential service techs is a plus.
• Ability to work extended hours up to 8:00 pm.

Responsibilities

• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Schedule or dispatch technicians to locations according to customer requests and needs.
• Oversee all communications with customers.
• Relay work orders and information to technicians, supervisors, or field inspectors.
• Confer with customers or supervising personnel to address questions or requests for service.
• Prepare daily work schedules to ensure the right technician is sent to the right job.
• Record and maintain files of customer requests, work or services performed, charges, or inventory.
• Receive or prepare work orders.
• Advise personnel about traffic problems and hazards to ensure timely movement of technicians.

Skills

Dispatching experience

Flexibility

Customer coordination

Tools

MS Office

ServiceTitan

Job description

Description

Schedule and dispatch HVAC, Plumbing, Electrical and Drain technicians, or installers, to our customers for service. Duties may include using telephone, or computer to transmit information and reports on work progress. The critical element to proper dispatching is getting the “right” technician to each specific job.

TASKS

Monitor personnel or equipment locations and utilization to coordinate service and schedules.

Schedule or dispatch technicians to appropriate locations, according to customer requests, specifications, or needs.

Oversee all communications with customer.

Relay work orders, messages, or information to or from technicians, supervisors, or field inspectors.

Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

Prepare daily work schedules to ensure the right technician is going to the right job.

Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

Receive or prepare work orders.

Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

Ensure timely and efficient movement of technicians.

Requirements

• 2+ YEARS experience dispatching (preferably in the residential service industry)
• Proficient in MS Office, and ability to catch on to new programs quickly
• Service Titan experience a huge plus!
• Experience in residential service techs dispatching a plus
• Ability to work extended hours up to 8:00 pm