Dispatcher

Heidelberg Materials North America; Houston (TX); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) with company contributions

Medical, Dental, and Vision insurance

HSA, HRA, and FSA

AD&D and disability insurance

Paid vacation, sick leave, holidays

Job summary

Heidelberg Materials North America is seeking an experienced Dispatcher in Houston, TX to coordinate ready-mix concrete deliveries. You will schedule drivers, coordinate with plant personnel, and monitor dispatch to meet customer needs while ensuring safety and efficiency.

The role emphasizes strong communication, use of dispatch or transportation management systems, and problem solving in a fast-paced office setting.

Qualifications

• Ability to coordinate multiple priorities in a fast-paced operational environment.
• Strong communication and customer service skills with a collaborative approach.
• Proficiency with dispatch, scheduling, or transportation management systems and related technology.
• Sound problem-solving skills and the ability to make timely, informed decisions.
• Commitment to safety, accuracy, and operational excellence.
• Bilingual in Spanish preferred.

Responsibilities

• Coordinate and schedule ready mix concrete deliveries to meet customer and project requirements.
• Communicate with drivers, plant personnel, and customers to ensure safe, efficient, and timely operations.
• Monitor daily dispatch activities and adjust schedules to address changing priorities and production demands.
• Provide exceptional customer service by resolving delivery issues and responding to inquiries promptly.
• Maintain accurate dispatch records, order information, and operational communications.

Skills

Dispatch coordination

Communication

Dispatch systems

Problem solving

Safety compliance

Bilingual Spanish

Job description

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Coordinate and schedule ready mix concrete deliveries to meet customer and project requirements.
• Communicate with drivers, plant personnel, and customers to ensure safe, efficient, and timely operations.
• Monitor daily dispatch activities and adjust schedules to address changing priorities and production demands.
• Provide exceptional customer service by resolving delivery issues and responding to inquiries promptly.
• Maintain accurate dispatch records, order information, and operational communications.

What Are We Looking For

• Ability to coordinate multiple priorities in a fast-paced operational environment.
• Strong communication and customer service skills with a collaborative approach.
• Proficiency with dispatch, scheduling, or transportation management systems and related technology.
• Sound problem-solving skills and the ability to make timely, informed decisions.
• Commitment to safety, accuracy, and operational excellence.
• Bilingual in Spanish preferred.

Work Environment

• Primarily office-based within a ready mix operations setting.
• Frequent interaction with drivers, plant personnel, customers, and operations teams.
• Fast-paced environment requiring adaptability, organization, and attention to detail.
• May require flexibility in work schedules to support business and customer needs.

What We Offer

• Hourly $25-$28/hr
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
• Highly competitive benefits programs, including:
• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.