Dispatcher

Casella Waste Systems, Inc.; Windham (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers and routes for residential, commercial, and roll-off services. You will balance workload, maximize productivity, and ensure timely, courteous service while communicating with customers and internal teams.

Responsibilities include handling calls, assigning routes, and maintaining schedules with a focus on quality and efficiency. A high school diploma or GED is required, with preference for dispatch experience and strong

Qualifications

• High school diploma or GED; eligible to work in the US.
• Experience in dispatch is preferred.
• Strong multi-tasking, listening and problem-solving skills.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Dispatches drivers to calls using customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Route vehicles to maximize productivity and balance cost and customer satisfaction.
• Assigns routes and services to drivers; manages next-day actions and route completion.
• Handles calls and emails from customer service and sales for pickups or deliveries.
• Notifies customers of delays and coordinates with drivers on-site to resolve issues.
• Prepares daily route schedules and maintains route documentation for pickups and locations.
• Reports driver performance issues to management for resolution.
• Participates in training and supports company goals and values.

Skills

Dispatching

Customer service

Multi-tasking

Communication

Teamwork

Education

High school diploma or GED

Tools

Routing software

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Key Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
• Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups ), route completions and driver locations.
• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Salary ranges from 60k-80k based on experience.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience. High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.

Attributes

Confident , team-oriented individual who is attentive to detail , and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.

Benefits

• Medical
• Dental
• Vision
• Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways
• and More.