Dispatcher

People MVR; Frankfort (IL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Base Salary plus unlimited commissions

Company-matched 401k

Full benefits for you and your family!

Paid Holidays & Vacation

World-class environment

Job summary

King Heating Cooling and Plumbing in Chicago is seeking a top-notch Dispatcher who cares about customers and aims to exceed expectations. Base salary plus commissions, full benefits, and a strong team environment are offered to help you thrive.

You will manage technicians' daily schedules, dispatch service calls, keep customer records current, and communicate clearly with managers and clients while ensuring timely lead times and accurate billing. Weekend availability is required.

Qualifications

• Prior experience working as a dispatcher for an HVAC/Plumbing company.
• Experience with Service Titan software.
• Background check and drug screen required.
• Strong communication and multitasking abilities.
• Ability to build rapport with clients.
• Positive, professional demeanor.
• Must be available to work Saturdays and some Sundays.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.
• Schedule return trips with customers when parts are in.
• Maintain customer database with current information.
• Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
• Provide accounting with current billing information.
• Prepare service invoices and send out.
• This person will be responsible for answering customer calls for service and dispatching technicians.
• Efficiently rerouting technicians to different areas/calls throughout the day.

Skills

Dispatcher experience

Service Titan

Rapport building

Multitasking

Communication skills

Professional demeanor

Weekend availability

Written and verbal communication

Tools

Service Titan

Job description

At King Heating Cooling and Plumbing, we’re known for our outstanding customer service. Since 1968, people throughout Chicago and Northwest Indiana have counted on King for quality services and fast repairs. We’re proud to be one of the most trusted and best reviewed heating companies in Chicago. Due to rapid growth, we are looking to add a top of the line Dispatcher who genuinely cares about the customer and wants to exceed their expectations.

Come work with a company that treats their customers like they are royalty!

Why work for King Heating Cooling and Plumbing?

• Base Salary plus unlimited commissions/spiffs
• We provide a company-matched 401k
• We offer full benefits for you and your family! Including Health, Life, Dental and Vision Insurance
• Paid Holidays & Vacation
• World-class environment

Responsibilities:

• Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed
• Schedule return trips with customers when parts are in
• Maintain customer database with current information
• Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times
• Provide accounting with current billing information
• Prepare service invoices and send out
• This person will be responsible for answering customer calls for service and dispatching technicians
• Efficiently rerouting technicians to different areas/calls throughout the day

Qualifications:

• Prior experience working as a dispatcher for a HVAC/Plumbing company
• Service Titan experience
• Must be willing to undergo a background check
• Must pass a drug screen
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Must be available to work Saturdays and some Sundays