Dispatcher

Transdev; Everett (WA); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Medical/dental/vision

Life insurance

401k plan

Company holidays

Job summary

Transdev is hiring a Dispatcher to oversee road service by coordinating with Operators and providing customer support to clients. The role emphasizes safety and service quality in a fast-paced environment.

Starting pay is $27.30 per hour with progression to $30.68 per hour over four years, and benefits include vacation, sick leave, medical/dental/vision, and retirement plans. Qualified candidates have a High School diploma or GED, 3–5 years dispatching experience, excellent communication and

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3–5 years dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• Ability to work shifts or flexible schedules as needed.

Responsibilities

• Oversee road service by tracking performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips, including no shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services. Manage daily service by reviewing route performance and proactively respond to situations that impact customer service.
• Other duties as required.

Skills

Dispatching experience

Verbal communication

Interpersonal skills

Customer service

Problem solving

Flexibility

Education

High School diploma or GED

Technical degree preferred

Job description

Dispatcher

Transdev is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Position Subject to Collective Bargaining Agreement

• Starting pay is $27.30 with progression to $30.68 over 4 years.

Benefits include

• Vacation: up to 14 days per year
• Paid Sick Leave: 8 hrs monthly for full-time employees/ 5 hrs monthly for part-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Overseeroadserviceassignedcarriersbytrackingtripperformancemeasures,routebeginontime, performance, incidents, etc.
• Providecustomersupportbyrespondingtoquestionsandconcernsregardingcustomertrips,includingno shows, cancellations, and missed trips.
• Manageemergencysituationsforvehicleoperators;actasliaisonbetweenthecarrierandemergency services.Managedailyservicebyreviewingrouteperformanceandproactivelyrespondingtosituationsthatimpact customer service.
• Otherdutiesasrequired.

Qualifications

• HighSchoolDiplomaorGED;
• TechnicalDegreepreferred.
• 3-5years'experiencedispatching.
• Excellentverbal,interpersonalandcustomerserviceskills.
• Problemsolvingandanalyticalskills.
• Mustbeabletoworkshiftsorflexibleworkschedulesasneeded.

Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Theessentialfunctionsofthispositionrequiretheability to:
• Workoutsideinvaryingtemperature,weather,andhumidityconditions-100%ofthejobisperformed outside, work alone and in remote locations.
• Sitforextendedperiods(upto6–8hoursperday);frequentlywalkforlongdistancesandonpossible sloped ground or slippery and uneven surfaces
• Pushandpullobjectsupto 25pounds,occasionallythroughouttheworkday;liftmaterialweighingupto 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstandheavytrafficareaswhileperformingthedutiesofthejob;tolerateexposuretoconsiderable amounts of dust, vehicle fumes, and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please [e-mail]

Drug-free workplace

Transdev maintains a drug-free workplace. Applicants must:

• BeeligibletoworkintheUnitedStateswithoutrequiringsponsorshipnoworinthefuture(ifbasedinthe U.S.).
• Successfullypassapre-employmentdrugscreen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category:

Dispatchers

Job Type:

Full Time