Dispatcher

GEIL ENTERPRISES, INC; California (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

401K/403b Plan

Job summary

GEIL Enterprises, Inc. seeks a Central Station Dispatcher to monitor alarm systems and coordinate emergency responses. You will prioritize and dispatch service calls, handle routine inquiries, and maintain accurate records of all interactions.

The role requires data entry using proprietary software, and providing service to GEI customers and employees via phones, radios, and in person. Flexibility for weekends and overtime is essential.

Qualifications

• Must be available to work all scheduled hours including weekends, holidays, and mandatory overtime when necessary.
• Must be computer literate on Microsoft Office and Windows products.
• Consistent positive attitude and proven team player.
• Ability to interface with all levels of personnel within the organization and public.
• Effective listener and ability to keep information confidential.
• Proven Organizational Skills.
• Ability to multi-task effectively and work in high stressful situations.
• Ability to work alone in an enclosed environment.
• Must be self-motivated.
• Must hold or be eligible to obtain an Alarm Card.

Responsibilities

• Dispatching and scheduling for CIS Security.
• Data entry using proprietary software.
• Data entry for GEI companies as directed and approved by the General Manager.
• Provide service to all GEI customers and employees through phones, radios, and in-person interaction.
• Monitor all fire alarms, burglar alarms and video for Valley Security & Alarm.
• Responsible for strict confidentiality regarding customer, employee, and/or GEI issues.

Skills

Alarm monitoring

Data entry

Communication

Confidentiality

Organizational skills

Multi-tasking

Team player

Alarm Card eligibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

JOB SUMMARY The Central Station Dispatcher plays a crucial role in ensuring the effective and timely management of alarm responses and services. This position involves monitoring alarm systems, coordinating emergency responses, and communicating with both clients and personnel. The dispatcher is responsible for prioritizing and dispatching service calls, handling routine inquiries, and maintaining accurate records of all interactions. The Central Station Dispatcher works in conjunction with CIS Security, Valley Security & Alarm, Valley Sanitary Supply, and Janitorial Inc. companies.

OBJECTIVES

• Dispatching and scheduling for CIS Security.
• Data entry using proprietary software.
• Data entry for GEI companies as directed and approved by the General Manager.
• Provide service to all GEI customers and employees through phones, radios, and in-person interaction.
• Monitor all fire alarms, burglar alarms and video for Valley Security & Alarm.
• Responsible for strict confidentiality regarding customer, employee, and/or GEI issues.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must be available to work all scheduled hours including weekends, holidays, and mandatory overtime when necessary.
• Must be computer literate on Microsoft Office and Windows products.
• Consistent positive attitude and proven team player.
• Ability to interface with all levels of personnel within the organization and public.
• Effective listener and ability to keep information confidential.
• Proven Organizational Skills.
• Ability to multi-task effectively and work in high stressful situations.
• Ability to work alone in an enclosed environment.
• Must be self-motivated.
• Must hold or be eligible to obtain an Alarm Card.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• Previous dispatching and/or related clerical experience strongly preferred.

Education Requirements (All)

high school diploma or equivalency

Additional Information / Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• 401K/403b Plan

This job reports to the Central Station Supervisor