Security Operations Retail Center Dispatcher

Allied Universal; Los Angeles (CA); Presencial; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent Benefits

Career Progression

InstantPay

Weekly pay

Descripción de la vacante

Allied Universal is hiring a Security Operations Retail Center Dispatcher in Downtown LA. The SOC Dispatcher ensures smooth information flow from the SOC to security management for 24/7 monitoring, with responsibilities in alarm and CCTV monitoring, call handling, and multi-channel dispatch.

The role requires a high school diploma, strong reporting, and the ability to work under pressure, with excellent benefits and career progression available.

Formación

• High school diploma or equivalent required.
• Licensing requirements may apply per state/local laws.
• Ability to analyze, report, prioritize tasks, and work under pressure.
• Experience with IT/security systems and effective communication.

Responsabilidades

• Monitor alarms and CCTV to detect security events.
• Handle telephone calls and operate IP-based telephone system.
• Dispatch via radio; log communications for incident tracking.
• Issue and collect incident reports; coordinate with SOC staff.
• Ensure timely response to incidents and proper documentation.

Conocimientos

Alarm monitoring

CCTV monitoring

Phone handling

Radio dispatch

Incident reporting

Communication with IT/Security

Coordination with SOC

Educación

High school diploma or equivalent

Herramientas

IP-based telephone system

Radio consoles

Descripción del empleo

Overview

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Security Operations Retail Center Dispatcher. The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

Join the World's Leading Global Security Company!

• Pay rate $22.90/ hour
• Location Downtown LA, California
• Excellent Benefits and Career Progression!
• InstantPay and weekly pay available
• Must Have Flexible Availability

RESPONSIBILITIES:

• Alarm monitoring
• CCTV monitoring
• Camera Survey
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report issuance and collection

RESPONSIBILITIES:

• Alarm monitoring
• CCTV monitoring
• Camera Survey
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include of the following:
  • Demonstrated analytic and critical thinking skills and ability to prepare reports
  • Ability to prioritize workload based on urgency
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt in a dynamic work environment while possibly working under pressure

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com