Dispatcher - Overnight Shift

Allied Universal; Albuquerque (NM); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life,AD

Eight paid holidays

Vacation time accrual

Job summary

Allied Universal is seeking an Overnight Dispatcher for International Protective Service, Inc., an Allied Universal company, in Albuquerque, NM. The role centers on alarm monitoring, rapid dispatch, and incident reporting, delivering professional customer service during overnight hours.

You will operate IP-based phone systems, monitor CCTV, coordinate after-hours escorts, and ensure compliance with site policies.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Alarm monitoring and dispatch; coordinate alarms and respond to emergencies.
• Monitor CCTV and dispatch officers to irregularities.
• Coordinate after-hours escorts to vehicles and assist customers.
• Provide courteous, professional assistance to customers, employees and visitors.
• Answer phones; operate IP-based telephone system.
• Log calls and radio communications; ensure proper documentation.
• Coordinate information routing to appropriate units for handling.
• Respond to emergency and non-emergency calls from employees, vendors, law enforcement and field personnel.
• Make emergency notifications as needed.
• Offer productivity and cost-reduction recommendations to management.

Skills

Alarm monitoring

Radio dispatch

Customer service

Multitasking

Computer skills

Crisis management

Clear communication

Education

High school diploma or equivalent

Tools

IP-based telephone system

Job description

Overview

Company Overview:

International Protective Service, Inc., an Allied Universal® company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

International Protective Service, Inc., an Allied Universal® Company, is hiring a Overnight Dispatcher. The Dispatcher’s primary responsibilities are to acknowledge and dispatch for alarms by using state of the art situation management software. The Dispatcher will also take incident reports over the telephone, conduct preliminary investigations on reports, handle access control issues for an entire corporation, maintain compliance of regulated locations, and immediately report violations to management. This position must be able to multi-task and perform computer data entry while callers are on the phone. The Dispatcher will know all site-specific policies and procedures, and implement emergency response activities as appropriate, while providing superior customer service. The Dispatcher is responsible for fulfilling a variety of needs including all areas of monitoring access, access control, and execution of the systems.

Pays $21.00 per hour

RESPONSIBILITIES:

• Alarm monitoring and response; sound alarms or elevate to police or fire department in case of fire or presence of unauthorized persons as needed
• Monitor CCTV cameras, dispatch Professional Security Officers to respond to irregularities
• Coordinate after-hours employee escorts to their vehicles, as requested; ensure Security Professional response to provide customer assistance
• Provide assistance to customers, employees, and visitors in a courteous and professional manner
• Answer phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications, log all calls
• Operations support; routing of call information to the appropriate units for handling
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Make emergency notifications as necessary
• Make productivity and cost reduction recommendations to management

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment
• Ability to dispatch and have clear concise communications on radio, in person or communication logs
• Basic understanding of 10 codes and radio etiquette
• Exceptional customer service and communication skills
• Intermediate computer skills to operate innovative, wireless technology at client specific sites
• Ability to handle crisis situations efficiently
• Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public
• Able to operate radio or telephone equipment and/or console monitors
• Problem solving skills, able to assess and evaluate situations effectively and identify critical issues quickly and accurately
• Active listening skills, able to mediate conflict with tact, diplomacy
• Able to research, investigate, compile information
• Attention to detail, able to write informatively, clearly, and accurately
• Teamwork skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field
• Bachelor’s degree in law enforcement or criminal justice related studies
• Eight (8) or more years of service in any military branch
• Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.