Dispatcher

Pirtek O'Hare; Elk Grove Village (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Dispatcher to join their team in Elk Grove Village. In this role, you will be at the heart of operations, ensuring timely dispatch of field service technicians and facilitating communication between teams and customers. Your problem-solving skills will shine as you navigate scheduling conflicts and maintain service efficiency. This position offers a fulfilling opportunity to contribute to a productive environment while enjoying a comprehensive benefits package that includes health insurance, paid vacation, and a 401k plan. If you thrive in a dynamic setting and are committed to exceptional service, this role is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k with company match

Paid Vacation

Paid Personal Days

Term Life Insurance

HRA reimbursement

Qualifications

• Excellent communication skills are essential for this role.
• Ability to operate a computer/tablet for data entry and retrieval.

Responsibilities

• Schedule and dispatch field service technicians to job sites.
• Communicate effectively with internal teams and external customers.
• Monitor equipment locations and coordinate service schedules.

Skills

Problem Solving

Interpersonal Communication

Scheduling

Education

High School Diploma or GED

Tools

Computer/Tablet

Job description

Dispatcher

PIRTEK in Elk Grove Village is seeking to hire a Dispatcher.

This position's pay range is $22 - $25 (depending on experience).

POSITION OVERVIEW The Dispatcher will be responsible for dispatching field service technicians to service calls. Along with dispatching service calls, this position will work to achieve optimal efficiencies helping us to reach our service level customer expectations. Communication skills are very important as you will work with both internal team members and external customers. In this role, you will gain a sense of accomplishment by being part of a team and helping solve customer problems. The Dispatcher will help ensure that our company maintains its profitability and a productive environment. This position also provides administrative support to all the sales reps, technicians, and managers of operations.

Job Duties and Responsibilities:

• Schedule and dispatch field service technicians by making sure job sites receive service on time.
• Communicate and relay messages and information to or from work crews, supervisors, and field personnel.
• Communicate with the shop for necessary repairs to restore service and schedules.
• Monitor equipment locations and utilization to coordinate service and schedules.
• Perform all other duties and tasks as assigned
• Deal courteously and tactfully with fellow employees and customers if necessary.

Knowledge Skills & Abilities:

• Problem Solving: Strong ability to resolve scheduling conflicts efficiently while maintaining clear, effective communication with all levels of field personnel. Capable of working through issues that involve a limited set of specific variables within standardized situations, ensuring solutions that support project continuity and efficiency.
• Interpersonal Communication:
• Internal Contacts: Daily communication with Fleet Drivers, Shop personnel, MSST's, and other departments as necessary, to support coordinated operations.
• External Contacts: Interaction with customers, as well as equipment sales and rental vendors, to facilitate external needs and maintain strong professional relationships.

Benefits Package:

• Health Insurance (company pays 70% of individual or total family premium; eligible after 60 days of employment)
• Dental and Vision Insurance (100% employee expense; eligible after 60 days of employment)
• HRA reimbursement of health insurance deductible up to $500 individual / $1,500 family
• Term Life Insurance (100% employee expense; eligible after 60 days of employment)
• 9 paid holidays (eligible after 60 days of employment)
• 401k with up to 4% company match (eligible after 12 months)
• Paid Personal Days - After 60 days, 5 personal days per year
• Paid Vacation
  • After 60 days, 1 week of paid vacation
  • After 1 year, 2 weeks of paid vacation
  • After 6 years, 3 weeks of paid vacation
  • After 10 years, 4 weeks of paid vacation

Qualifications and minimum requirements

• High school diploma, GED or preferred
• Minimum of 18 years old
• Excellent communication skills
• Must be able to read, write, and speak English fluently
• Ability to operate a computer/tablet to enter and retrieve data
• Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces
• Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
• Successful completion of interview required to meet job qualifications