Dispatcher

Lab Express, Inc; Eads (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading medical logistics company is seeking a detail-oriented Dispatcher to join their operations team in Eads, TN. The role involves coordinating orders, managing flight schedules, and ensuring smooth communication with customers and vendors. Candidates should possess strong computer skills and excellent communication abilities, with experience in logistics or customer service preferred. This is an opportunity to support critical transportation services in a fast-paced environment and make a tangible difference in operations.

Qualifications

• Prior experience in dispatching, logistics, transportation, or customer service is preferred.
• Ability to manage multiple software platforms simultaneously.
• Reliable, responsible, and committed to professional conduct.

Responsibilities

• Receive, schedule, and dispatch orders to vendors based on service expectations.
• Monitor vendor activity, track route progress, and update status information in company systems.
• Provide real-time support to field operations via phone, computer, and app communications.

Skills

Strong computer skills

Excellent communication skills

Attention to detail

Organizational skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Web-based dispatching tools

Job description

Position: Dispatcher
Location: Eads, TN
Company: Laboratory Express

About Us

We are a fast‑growing medical logistics provider committed to delivering reliable, efficient, and time‑critical transportation services. Our team coordinates daily vendor operations to ensure timely, accurate, and professional pickup and delivery support for our customers.

We are seeking a detail‑oriented and motivated Dispatcher to join our operations team. In this role, you will coordinate orders, flight schedules, and dispatch routes. Communicating with customers, vendors, and operations personnel to keep operations running smoothly.

Key Responsibilities

• Receive, schedule, and dispatch orders to vendors based on service expectations.
• Monitor vendor activity, track route progress, and update status information in company systems.
• Provide real‑time support to field operations via phone, computer, and app communications.
• Communicate delivery updates, delays, or issues to customers, team members, and leadership.
• Ensure accurate recordkeeping of orders, routes, and delivery documentation.
• Resolve route challenges by rerouting or reallocating drivers as needed.
• Complete daily, weekly, or customer‑specific reporting.
• Maintain a professional, positive customer service experience in all communications.

Qualifications

• High school diploma or equivalent required.
• Prior experience in dispatching, logistics, transportation, or customer service preferred.
• Strong computer skills, including Microsoft Office and web‑based dispatching tools.
• Excellent communication skills with the ability to multitask in a fast‑paced environment.
• High attention to detail and strong organizational skills.
• Ability to remain calm, patient, and solution‑focused under pressure.
• Reliable, responsible, and committed to professional conduct.
• Ability to manage multiple software platforms simultaneously.

Typical Working Conditions

Lab Express dispatchers work in a climate‑controlled call center environment, often requiring flexible shifts, including evenings, weekends, or holidays to cover 24/7 operations.

Why Join Us?

We are a fast‑growing medical logistics company with opportunities for advancement for individuals who excel. Join a team where your contributions directly support operational success and customer satisfaction.