Dispatcher

Veolia | North America; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Veolia North America seeks a Dispatcher/Administrative Assistant to provide timely response to customer inquiries, dispatch drivers on pre-set routes, and ensure efficient customer service. You will interact with Customer Service, Transportation Supervisors, and Facility Managers to resolve issues and maintain compliance.

The role emphasizes daily route planning, handling handheld devices, and keeping operational records, with a focus on safety and accuracy in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• One or more years of experience as an Administrative Assistant.
• Familiarity with Salesforce CRM, JJ Keller, Atlas routing software.

Responsibilities

• Assists drivers with problems/issues as they arise.
• Communicate driver issues with Customer Service, Transportation Supervisor and/or Facility Manager.
• Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers.
• Monitor and elevate Salesforce cases to supervisor.
• Assist walk-in customers in the area.
• Assist Transportation Supervisor on Logistics and Transportation.
• Understand and review daily the Atlas routing system.
• Conduct daily debriefs for all drivers per SOPs.
• Assist drivers with handheld/printer use and back-up to mobile hub.
• Build and print routes for drivers daily with shipping documents and labels.
• Dispatch drivers for extra or missed pickups.
• Create/distribute load sheets and review driver paperwork.
• Forward VCR reports for maintenance requests.
• Review and update routes and new customers daily.
• Complete manifests for trailer shipments.
• Maintain balanced routes daily.
• Prepare reviews and stamp all manifests.
• Assist Supervisor/Manager as needed.
• Download PDTs and handle 3rd party hauler paperwork.
• Track DOT hours/JJ Keller.
• Enforce company policies and procedures and communicate updates.
• Lead staff meetings and share developments.

Education

High School Diploma or GED

Tools

Salesforce CRM

JJ Keller

Atlas routing software

Job description

Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each CSR on a daily basis in the interest of efficient customer service. The Dispatcher also monitors compliance with company policies and federal and state regulations. The job interfaces frequently with clients, peers, and managers.

Primary Responsibilities (Essential Functions)

• Assists drivers with problems/issues as issues arise (during the day or at the end of the route).
• Communicate driver issues with Customer Service, Transportation Supervisor and/or Facility Manager.
• Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers in line with Customer 1st objectives.
• Monitor and elevate Salesforces cases to supervisor
• Assist walk-in customers area.
• Assist Transportation Supervisor on Logistics and Transportation.
• Understand and review daily the Atlas routing system.
• Conduct daily debriefs for all drivers in accordance with written SOPs.
• Assist drivers with handheld/printer use. Ensure handheld entry back-up to mobile hub. Resolve/escalate issues related to handhelds/mobile hub.
• Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, barcode labels.
• Dispatch drivers for extra or missed pick-ups.
• Create/distribute load sheets
• Reviews driver’s paperwork (VCR and logbook) and files paperwork.
• Forwards VCR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request.
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required.
• Complete consolidated manifests for trailer shipments.
• Ensures that routes are balanced daily.
• Prepares reviews and stamps all manifests.
• Assists Trans Supervisor/Manager as needed/directed.
• Download PDTs from previous night.
• Handle 3rd Party Hauler paperwork.
• Track and input DOT hours/ JJ Keller.
• Monitors Company policies and procedures, communicating to staff, as necessary.
• Communicate performance standards and objectives.
• Monitors operations and work of all CSRs.
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings.
• Perform any other administrative duties assigned by management.

Basic Required Qualifications

• High school diploma or GED
• One or more years of experience as an Administrative Assistant
• Skills to use or ability to quickly learn programs and systems required for the job (Salesforce CRM, JJ Keller, Atlas routing software)

Preferred Qualifications

• Two or more years of transportation/logistic experience
• Demonstrates the ability to work safely and carefully to prevent injury to self or others.
• Demonstrates knowledge of computer software applications to include spreadsheets and word processing.
• Ability to maintain a safe and compliant workplace.

Physical And Mental Demands

• Periods of sitting at a desk and working on a