Dispatcher

Veolia | North America; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Tuition reimbursement

Job summary

Veolia North America is seeking an Administrative Assistant to support customer inquiries, coordinate pickups, and dispatch drivers. The role involves route planning, load sheet preparation, and ensuring daily route efficiency.

You will work with the transportation team to maintain records and assist with driver communications, using MS Office and routing software.

Qualifications

• High school diploma or GED required.
• 1+ year experience as Administrative Assistant preferred.
• Strong English communication and organizational skills required.

Responsibilities

• Respond to customer inquiries and coordinate pickups, schedules and orders.
• Dispatch drivers and create load sheets for daily routes.
• Maintain daily route balance and review driver paperwork and logs.

Skills

Administrative support

Customer service

Routing software

Microsoft Office

Education

High school diploma or GED

Tools

Descartes routing software

Job description

Company Description

Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team.

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Responsibilities

Under immediate direction, provide timely response of customer inquiries up to and including pick‑ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatch vehicles on a pre‑set route for each CSR daily in the interest of efficient customer service.

• Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
• Provide highest level of customer service to all customers in line with Customer objectives.
• Monitor and elevate CIC’s to supervisor & assist walk‑in customers.
• Responsible for all logistics/transportation.
• Understand and review daily the Atlas routing system.
• Conduct daily debriefs for all drivers.
• Assist with Team Member electronic issues or concerns.
• Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labels.
• Dispatch drivers for extra, early service or missed pick‑ups.
• Create load sheets.
• Review driver’s paperwork (DVIR’s, ELD Logs) and DQF files.
• Review and update routes, new customers based on daily communication, reroute existing customers as required.
• Debrief drivers in accordance with written SOPs.
• Complete consolidated manifests for trailer shipments.
• Ensure that routes are balanced daily.
• Forward DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request.
• Assist drivers with problems/issues as they arise (during the day or at the end of the route).
• Prepare reviews and stamp all manifests.
• Assist Trans Supervisor/Manager as needed/directed.
• Handle 3rd Party Hauler paperwork.
• Track and input DOT hours/ JJ Keller.
• Monitor company policies and procedures, communicating to staff as necessary.
• Communicate performance standards and objectives.
• Monitor operations and work of all CSRs.
• Keep staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings.
• Perform any other administrative duties assigned by management.

Qualifications

Required Qualifications

• A high school diploma or GED.
• One or more years of experience as an Administrative Assistant.

Preferred Qualifications

• Two or more years of transportation/logistics experience.
• Experience developing routes using a routing software; Descartes experience ideal.
• Highly developed verbal and written communication skills in English.
• Ability to work safely and carefully to prevent injury to self or others.
• Knowledge of Microsoft Office suite including Excel, Word, Teams, SharePoint, Outlook, and PowerPoint.
• Ability to maintain a safe and compliant workplace.

Benefits

Comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, tuition reimbursement, paid volunteering and more. In addition, commencing no later than January 1, 2027, benefits package will include participation in an employer‑sponsored 401(k) plan to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Equal Opportunity Employer

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.