Dispatcher

Enviri Corporation; Miami (FL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision

Job summary

Enviri Corporation in Miami, FL is seeking an Administrative Assistant to support transportation operations. You will respond to customer inquiries, dispatch vehicles on pre-set routes, and assist drivers and CSRs to ensure timely pickups and accuracy.

Responsibilities include route planning, preparing shipping documents, maintaining DOT logs, using routing software, and coordinating with supervisors. The role emphasizes strong communication, organization, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• 1+ year administrative assistant experience.

Responsibilities

• Assist Customer Service with customer requests, route changes, and scheduling pickups.
• Dispatches vehicles on pre-set routes for CSR daily to ensure efficient service.
• Review and update routes, prepare shipping documents and manifests.
• Print and print routes for drivers, including shipping documents and labels.
• Monitor and escalate issues to supervisor as needed.

Skills

Administrative support

Communication skills

Microsoft Office

Education

High school diploma or GED

Tools

Descartes routing software

Microsoft Office Suite

Job description

Job Description

Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service.

• Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers in line with Customer objectives.
• Monitor and elevate CIC’s to supervisor & Assist walk-in customers.
• Responsible for All Logistics/Transportation.
• Understand and review daily the Atlas routing system.
• Conduct daily debriefs for all drivers.
• Assist with Team Member electronic issues or concerns.
• Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labels.
• Dispatch drivers for extra, early service or missed pick-ups.
• Reviews driver’s paperwork (DVIR’s, ELD Logs) and DQF files.
• Review and update routes, new customers based on daily communication, reroute existing customers as required.
• Debrief drivers in accordance with written SOP's.
• Complete consolidated manifests for trailer shipments.
• Ensures that routes are balanced daily.
• Forwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request.
• Assists drivers with problems/issues as they arise (during the day or at the end of the route).
• Prepares reviews and stamps all manifests.
• Assists Trans Supervisor/Manager as needed/directed.
• Handle 3rd Party Hauler paperwork.
• Track and input DOT hours/ JJ Keller.
• Monitors Company policies and procedures, communicating to staff, as necessary.
• Communicate performance standards and objectives.
• Monitors operations and work of all CSRs.
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings.
• Perform any other administrative duties assigned by management.

Qualifications

Required Qualifications:

• A high school diploma or GED.
• One or more years of experience as an Administrative Assistant.

Preferred qualifications include:

• Two or more years of transportation/logistics experience.
• Experience developing routes using a routing software; Descartes experience ideal.
• Highly developed verbal and written communication skills in English.
• Ability to work safely and carefully to prevent injury to self or others.
• Knowledge of Microsoft Office suite including Excel, Word, Teams, SharePoint, Outlook, and PowerPoint.
• Ability to maintain a safe and compliant workplace.

Additional Information

Benefits: Comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, tuition reimbursement, paid volunteering and more. In addition, commencing no later than January 1, 2027, benefits package will include participation in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.