Dispatcher

Casella Waste Systems, Inc; Conshohocken (Montgomery County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

Tuition Assistance

Employee Awards

Wellness Incentive

Discounted Stock Program

Job summary

Casella Waste Systems, Inc is seeking a Dispatcher who coordinates drivers and routes for residential, commercial, and roll-off services, resolves on-route issues, and ensures safe, efficient, and courteous service.

You will assign calls, monitor driver locations, manage route schedules, handle customer inquiries, and keep teams informed to maximize productivity and customer satisfaction.

This role requires attention to detail, teamwork, and the ability to multitask in a fast-paced environment.

Qualifications

• Requires a high school diploma or GED and ability to work in a collaborative team.
• Dispatch experience preferred; strong communication and problem-solving skills are essential.
• Attention to detail and the ability to multi-task in a fast-paced environment are required.

Responsibilities

• Dispatches drivers to calls based on customer needs, driver locations and loads to balance cost and service.
• Balances productivity by routing vehicles to achieve company goals and ensures route completion.
• Assigns routes to drivers, manages requests for pickups or deliveries, and communicates delays to customers.
• Maintains route schedules, gathers route documentation, and tracks driver locations and performance.
• Reports driver issues to management and participates in training to expand knowledge.

Skills

Dispatching

Communication

Problem solving

Multi-tasking

Attention to detail

Teamwork

Customer service

Education

High school diploma or GED

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Key Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.

• Assignsroutes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extrapick ups), route completions and driver locations.

• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.

High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.

Attributes

Confident, team-oriented individual who is attentivetodetail,and results-oriented with the ability to see the larger picture while focusing onproviding excellent customer service.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.