Dispatcher

Casella Waste Systems, Inc.

Peabody (MA)

On-site

USD 35,817 - 38,572

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision, Life & DI

401K

Employee Awards

Tuition Assistance

Wellness Incentive

Career Pathways

Job summary

Casella Waste Systems, Inc. is seeking a Dispatcher in Peabody, MA to coordinate drivers, trucks, and containers, improving capacity and service reliability for residential, commercial, and roll-off routes.

You will balance costs with customer satisfaction, dispatch on-call, and support a fast-paced team while maintaining safety and company standards. Previous dispatch experience and strong communication are preferred; a high school diploma or GED is required.

Qualifications

High school diploma or GED required.
Legal to work in the United States.
Prior dispatch experience preferred.
Strong communication and problem-solving abilities.

Responsibilities

Dispatches drivers to calls to balance needs, locations, and loads.
Routes and assigns tasks to drivers to maximize productivity.
Handles customer requests via calls and emails for pickups or deliveries.
Keeps customers informed of service delays and updates route schedules.

Skills

Dispatch experience

Strong communication

Problem-solving

Teamwork

Multi-tasking

Education

High school diploma or GED

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Pay Range: $26.00 to $28.00 per hour

Key Responsibilities

Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
Updates and informs Customer Care of any service delays in order to keep customers notified.
Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
Reports driver performance issues or concerns to appropriate management for resolution.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience. High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.

Attributes

Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.

Benefits