(Lateral) Telecommunications Operator (911 Dispatcher)

City of Aurora; Aurora (IL); On-site; Full time

Job summary

An established industry player in public safety is looking for experienced Telecommunications Operators (911 Dispatchers) to join their dynamic team. This full-time position involves handling emergency calls, dispatching essential services, and operating advanced communication systems. Ideal candidates will have a minimum of two years of experience in a law enforcement agency and the ability to work various shifts, including weekends and holidays. The City of Aurora offers a competitive salary and an excellent benefits package, making this an exciting opportunity for those passionate about community safety and service.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacations

Gym Membership Reimbursement

Tuition Reimbursement

Employee Assistance Program (EAP)

Uniform Allowance

Annual Pay Increases

Qualifications

• Minimum two years as a full-time 911 Dispatcher required.
• Ability to work rotating shifts and mandatory overtime.

Responsibilities

• Receive and process emergency and non-emergency calls.
• Dispatch police, fire, and medical services as needed.
• Perform data entry and maintain communication equipment.

Skills

Emergency Call Handling

Data Entry

Communication Skills

Bilingual (Spanish)

Education

High School Diploma or GED

Tools

Computer Aided Dispatch (CAD)

Records Management System (RMS)

Radio Consoles

Job description

(Lateral) Telecommunications Operator (911 Dispatcher)

City of Aurora, IL

Job Summary

The City of Aurora is seeking experienced Telecommunications Operator (911 dispatchers) for LATERAL* entry with the Aurora Police Department.

Minimum Requirements

• LATERAL Telecommunication Operator candidates must have a minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency. Police dispatching and 911 call taking experience is required.

Responsibilities

Under the direction of the Lead Telecommunications Operator, Telecom Operators are responsible for receiving and processing emergency and non-emergency calls from the public and dispatching police, fire, medical and other emergency services accordingly. Duties of this position may include but are not limited to:

• Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center.
• Perform constant data entry and retrieve information from a variety of computer systems.
• Extract data and record essential information during emergency calls.
• Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems.
• Maintain required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries (Training and certification courses provided).
• Perform general clerical duties.
• Other duties as assigned related to position.

Qualifications

This position requires a high school diploma or GED equivalent. Candidate must have a minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency and must have experience in police dispatching and call taking.

Candidate must possess the ability to work rotating shifts during training period. This position may require you to work the first, second, or third shift, including weekends and holidays and requires the ability to work mandatory overtime. Spanish bilingual skills desired.

Must successfully pass pre-hire requirements including but not limited to a polygraph and psychological assessment, interview, background investigation, drug screen and meet physical requirements including a hearing test.

Compensation and Benefits

This is a full-time, union position. Beginning hourly pay is $30.11/hour*; Additional increases thereafter will be in accordance with the Labor Agreement. Excellent benefit package is included.

• Experienced 911 dispatchers/telecom operators with less than seven (7) years of experience will receive a pay step for every two (2) complete years of work experience in a certified 911 dispatching center.

Union Benefits

The City of Aurora offers a comprehensive benefits package for full-time and eligible part-time employees in accordance with the Collective Bargaining Agreement:

• Annual pay increases (in accordance with Labor Agreement)
• Health, dental, vision, and life insurances
• Employee Assistance Program (EAP)
• Illinois Municipal Retirement Fund (IMRF)
• Paid vacations, holidays, floating holidays, personal days, and sick leave
• Gym membership reimbursement
• Uniform Allowance (as determined by labor agreement)
• Tuition Reimbursement
• May be eligible for Federal Student Loan Forgiveness Program (if requirements are met)

Application Process

Applications and resumes must be submitted online with the City of Aurora. Posting will remain open until vacancies are filled. Posting may close without further notice.

Tattoo Policy

Tattoos to the head, neck and facial area are prohibited. Hand tattoos are not allowed, however, there are very limited exceptions with approval from the Chief of Police.

Officers [Police Dept. Personnel] are permitted to have tattoos elsewhere, visible to the public, if the tattoo is not objectionable or demeaning to the image of the Department. The nature, number, size, and location of the tattoos are all factors in determining whether such tattoos are objectionable or demeaning. Examples include but are not limited to; tattoos that contain nudity, profanity, or to be perceived as gang related, criminal, obscene, sexual, racial, or detracts from the professional image of a law enforcement officer.

The covering of objectionable tattoos with make-up, sleeves, Band-Aids, etc., shall not constitute conforming to this policy. All tattoos shall be covered for court appearances.